O2 Home M 100 Flex Order status

Hello ​@designstudent ,
welcome to our o2 Community 😀
The shop is an o2 shop. 
I’ve found your record in our system. 
No email address is listed here. 
That’s why you didn’t receive an email notification. 
May I add the email address listed here in the community to your DSL details? 
Then I can resend you the documents dated 22 September 2026. 
Kind regards,
Solveig 

Hi@o2_Solveig 

I no longer want this contract . I have even called your English support number 089666630081 and asked them. They said there is no such contract on my name when they searched by my name , mobile , email, IBAN no. How did you find the contract? 

Can you please send me the Order ID to my registered email on this community. So that i can call again to cancel the account. 

Please cancel the contract if you are able to see this in your system. I have already got new Internet connection from my College. So I don't need o2 internet.

I visited the O2 Dortment shop again today Sep 25 and have told them to cancel the contract. They confirmed to me that this contract is not registered so I don't need to worry. But I am now worried that you said account was created and I have no idea. Please cancel this contract and do not bill my bank account. 

Thank you. 

​@o2_Solveig Please send me the contract and order Id to my registered email on this forum. Also cancel the contract if possible. Or tell me how to do that. 

Hello ​@designstudent ,
I’ll send you a private message.
Kind regards, 
Solveig