Skip to main content
Warum O2
Warenkorb
Service
Frage

Monthly (unbefristet) to 2-years contract (befristet) DSL

  • Nov. 10, 2026 5:49 AM UTC
  • 6 Antworten
  • 37 Aufrufe

Hello, another question from me - I have a monthly contract for DSL internet (unbefristed) meaning I could cancel anytime with a one month notice. I am interested to change this into a 2-year contract (fristed), but it seems I can not find this option/service on the o2 app nor when logged in on the account in browser. If this can be done, how should I go about it? Also, I do not want “to rent” the router anymore, I would want to use my own router. 
 

Thank you kindly! 

6 Antworten

Bumer
Legende
  • Nov. 10, 2026 7:46 AM UTC

You cannot make changes to or extend your DSL contract online; this can only be done by contacting customer service or by speaking with an o2 representative here.


  • Autor
  • Besucher:in
  • Nov. 11, 2026 1:26 PM UTC

Ok thank you kindly, and how or where can I reach out to an adequate representative here? 
 

Much appreciated! 


o2_Manga
  • Nov. 11, 2026 1:41 PM UTC

Hi ​@motivium 

welcome to our community. Pleasure to meet you. 🙂

If you tell us which tariff you would like to have and if a device is needed for rent we will make you a special offer. The other option is to give the router back and buy your own one to save the rent. 

Waiting for your reply.

Greetings and thanks to Bumer.

Manga


  • Autor
  • Besucher:in
  • Nov. 11, 2026 8:24 PM UTC

Hello ​@o2_Manga and thank you. Been with o2 for a while, I am only now discovering this über helpful forum. 
 

So thank you again for your response. I already have an existing monthly Tariff DSL Home M. I would like to keep the same Tariff - just switch to a 2-year contract.

 

Now , if I understand correct, a “special” offer is given in the case if I keep renting a router. No special offer if I use my own. 
 

Well, could I receive both offers, so I can decide what suits me best? Also with the offers, please provide clear information how existing and/or new contract would be managed. 
 

Taking the time to address my inquiries is greatly appreciated! 
 

Kind regards!
 

 


5G_Tester
Legende
  • Legende
  • Nov. 11, 2026 8:27 PM UTC

Now , if I understand correct, a “special” offer is given in the case if I keep renting a router. No special offer if I use my own. 

No, you have to pay always additionally when you rent a router from the provider. 

But an offer is possible when you switch from a contract that can be monthly terminated to 2 year contract. 


  • Autor
  • Besucher:in
  • Nov. 12, 2026 11:18 AM UTC

Ok, may I please have the offer for switching from a contract that can be monthly terminated to 2 year contract?

Thank you!