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Half an year to install Glasfaser

  • Nov. 6, 2026 10:18 AM UTC
  • 3 Antworten
  • 29 Aufrufe

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I ordered the Glasfaser back in October 2026. Now I see on their website they will “likely” install it by the end of March 2027.

That's a 6 month time! Half a year! It's an absurd to even offer people to sign up to contracts if you cannot provide service in a reasonable time frame!

Anyone else had this experience with O2 too? I'm feeling so frustrated with them right now! It's the 21st century that we live in, not the middle age.

 

Edit o2_Kathi 06.11.26 Moved to the section English o2 Community

3 Antworten

Anfänger1
Legende
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  • Legende
  • Nov. 6, 2026 10:34 AM UTC

Sorry das ist lächerlich was Du schreibst . Das ist nicht absurd sondern die Realität, ohne Auftrag kein Glasfaser. Schließlich steht es bereits bei der Bestellung das Datum voraussichtlich, und ein fixen Datum gibt es bei Glasfaser auch nicht.  Musst halt eine andere Technologie in der Zwischenzeit nutzen ​@RickyBRA . 

Beschwerden kannst Dich an die Regierung und nicht an O2 warum der Ausbau ewig dauert. 


bs0
Legende
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  • Legende
  • Nov. 6, 2026 11:06 AM UTC

There are people who are waiting over a year for fibre to be connected. It is not the same as DSL or cable. 6 months is actually a reasonable timeframe.

Your reference to the middle ages is absurd.

If you are so frustrated, cancel the contract and use a different technology.


o2_Flo
  • Moderator
  • Nov. 6, 2026 11:48 AM UTC

Hey ​@RickyBRA,

Welcome to the o2 Community. I'm sorry you still have to wait a bit for your new connection. However, we don't control the rollout, it's handled by the company contracted to do the work in your region. Unfortunately, there's nothing we can do about it. I'm sorry. 

Greetings,
Flo