DOCSIS modulation is extremely low during evening hours

I meant to say "without penalty".

8QAM is really hard to use.

Just call here: 
Call for English: 089666630081  (at fixed landline price)
 

Hello ​@Kiskijavi,

welcome to our o2 Community 🙂

That is not so nice when your connection has such a low speed in the evenings.

When you write about a technician visit already happening, then a fault ticket has already been worked upon but closed after the visit, is that true?

Best Regards,

Gerrit

Hello ​@o2_Gerrit 

I am sure the ticket was opened before the technician came. But when he did he measured the internet speed and said it was fine (since he came during the morning) and closed the ticket as if the issue was solved. I tried contacting the hotline afterwards with no success, last time the operator optimized my signal and said the problem was solved. But again, since I can only call until 6pm I am never able to call when the problem is happening, therefore they cannot see the problem. When the technician came I also showed him screenshots of the internet speed tests during the evening and screenshots of the docsis modulation during said time, however I don't know if it was the language barrier (screenshots were taken in german although) but he didn't seem to pay attention to them.

Good morning ​@Kiskijavi 😊
It's too bad that the technician's visit didn't resolve the issue. Have you been able to call our trouble-shooting hotline again in the meantime to report your issues?

​@Kiskijavi 
I can write the issue in German maybe this helps :) But I guess there is an Old TV or something in the network. Problems like this are hard to find and the cable companys close then very often.

​@Kiskijavi Please feel free to reach out again here with any feedback or if there’s anything else we can do to help you with this 😊
Best regards

Kathi

​@o2_Kathi Hello, sorry for the late reply but I was on vacation. I tried contacting the hotline multiple times after the technical visit and opened another ticket that was left unsolved (or at least I didn't get any email, call or sms from anybody), since 23.09.2026 there have bern no updates on my issue/ticket. Tomorrow I will call again. 

However, if you could also find what happened with this last ticket I would apreciate it. Thank you in advance.

​@dSkill hello! Thank you for your interest in the issue. It would mean a lot to me if you could write the problem in german, I would trust it way more than any ai made or google translation. I am unaware if any of my neighbours is using an older tv, but this is really driving me nuts at this point. :')

Hello have you been able to resolve this. Having same issue but 24/7.

Upload speed is so bad, at time I am tethering with my phone to speed things up

Hello ​@Kiskijavi,

I could take a look, your ticket is still being worked upon.

I have asked the responsible colleagues for an update.

Best Regards,

Gerrit

Hello ​@panurgicnz,

that is not so nice if the upload speed of your connection is so low, do you also have a cable connection?

Have you tried to analyse via our Service App or already also opened a ticket with our technical department?

Best Regards,

Gerrit

Hello ​@Kiskijavi,

the provider of the cable network which we are renting for your address reported, that your area is affected by an overload, as with cable internet the local network section is shared with several hundred other households.

Therefore the report  and the ticket of the internet disruption for your connection is parked with the provider, Vodafone, until they can manage a remedy.

Best Regards,

Gerrit

Hello ​@o2_Gerrit 

And do you know how much this could take to be solved? Because I am paying the 600mb package but I'm getting pretty much no internet speed and this has been dragging for months now.

That is hard to say as it is dependent on measures undertaken by the provider for our cable connections in your area and might need earthworks.

If it continues you can apply for a reduction with our formular for which you need a speed test via the tool of the Bundesnetzagentur.

Best Regards.,

Gerrit