DOCSIS modulation is extremely low during evening hours

I meant to say "without penalty".

You have to report the issues via phone. It is not possible to report it in the community. 

8QAM is really hard to use.

Just call here: 
Call for English: 089666630081  (at fixed landline price)
 

Hello ​@Kiskijavi,

welcome to our o2 Community 🙂

That is not so nice when your connection has such a low speed in the evenings.

When you write about a technician visit already happening, then a fault ticket has already been worked upon but closed after the visit, is that true?

Best Regards,

Gerrit

Hello ​@o2_Gerrit 

I am sure the ticket was opened before the technician came. But when he did he measured the internet speed and said it was fine (since he came during the morning) and closed the ticket as if the issue was solved. I tried contacting the hotline afterwards with no success, last time the operator optimized my signal and said the problem was solved. But again, since I can only call until 6pm I am never able to call when the problem is happening, therefore they cannot see the problem. When the technician came I also showed him screenshots of the internet speed tests during the evening and screenshots of the docsis modulation during said time, however I don't know if it was the language barrier (screenshots were taken in german although) but he didn't seem to pay attention to them.