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Router returned to sender (Neuzustellung erforderlich)

Besucher:in

Hallo o2 Team,

My DSL router was returned to sender (Empfänger nicht ermittelbar) because my name was not yet on the mailbox.

I have now added my name to the mailbox and doorbell. Could you please trigger a re-delivery (Neuzustellung) of the router to my address?

My technician appointment is scheduled for October 6th.

Thank you!

Edit o2_Kathi 07.10.26 Moved to the section English o2 Community

Lösung von Bumer

If I were you, I would call again.

Zur Antwort springen

    6 Antworten

    Bumer
    Legende
    • BumerLegende
    • September 26, 2026

    Call the English-speaking hotline; they can arrange for a reshipment.

     

      o2_Kathi
      • o2_KathiModeratorin
      • Moderatorin
      • October 7, 2026

      Good morning ​@PelRon 😊
      I'd like to extend a warm welcome to you here in our community.
      Were you able to call our English hotline and request that your router be reshipped? Was your connection successfully activated yesterday as a result?

      Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
        Besucher:in
        • PelRon
        • Autor
        • Besucher:in
        • October 13, 2026

        Thank you for the warm welcome!

        Now for my router journey: The connection was successfully installed, I called the English hotline and -re-requested shipping the router. I was told after being referred to a colleague that it will be sent in 5 working days. It was on the 6th of October, and now on the ending of the 13th - Nothing was shipped, I got no option to track a shipment. What am I supposed to do?

        Bumer
        Legende
        • BumerLegende
        • Lösung
        • October 13, 2026

        If I were you, I would call again.

          o2_Gerrit
          • o2_GerritModerator
          • Moderator
          • October 22, 2026

          Hello ​@PelRon,

          the order for the sending of your new router seems to have been stuck within our system, I have now attempted to set it in motion again.

          Best Regards,

          Gerrit

          o2_Gerrit
          • o2_GerritModerator
          • Moderator
          • October 22, 2026

          I checked once more, ​@PelRon, that looks better, you have now received confirmation from us and the shipment number with DHL, your router will soon be on the way.

          Best Regards,

          Gerrit

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