Missed call regarding new DSL order - Need to check status

Forum|Forum|5 days ago
October 5, 2026
3 Antworten
29 Aufrufe

Poroti
Besucher:in

Hello O2 Support Team,

I recently placed an order for a new DSL connection on 03.10.2026. I missed a call from your customer service team (+49 89 787979400). Since I do not speak German, I am reaching out here to check the status of my order.

I haven't received my final order number yet, but my requested activation date (Wunschtermin) is 23.10.2026 (08:00-12:00h).

Could an O2 Moderator please let me know how I can securely send my personal details (name, installation address, and email) via Private Message so you can locate my order in the system?

Thank you in advance.

o2_Gerrit
Moderator
Forum|Forum|2 days ago
October 8, 2026

Hello @Poroti,

welcome to our o2 Community 🙂

From here we cannot access your date, as you are registered with a prospect account which is not linked to a contract.

Via private message we cannot legitimise our user anymore due to data security reasons.

Have you already tried to contact our English Hotline via 089 66 66 30 08 1? You can reach this hotline from

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm.

Best Regards,

Gerrit

Gefällt mir

Poroti
Autor
Besucher:in
Forum|Forum|1 day ago
October 9, 2026

Hi Gerrit, thanks for getting back to me. I understand the limitation with the account. I managed to find a workaround and just requested an Express Activation through the portal, so I'll wait and see how that goes. Thanks anyway for your time!

Gefällt mir

o2_Gerrit
Moderator
Forum|Forum|19 hours ago
October 10, 2026

That is great that you could work via the portal, @Poroti, thanks for your reply.

Keep us updated, if you get a confirmation for the Express Activation.

Best Regards,

Gerrit

Gefällt mir

Anmelden

Werde Teil der O₂ Community!