Cable XXl not work without constant interruptions: Tickets Contulally closed with contact or inquiry

I have been battling with bad service for month now and I am at my wits end as to how to proceed.
I keep paying and the service never improves.
 

I keep getting passed form one dept to another and when the onsite service has to be done the ticket gets closed without contact or follow-up communication so I have to start the process all over again.

No one in the company seems to take responsibility or be able to connect with to the onsite tech operators. The service sounds really shady. In other countries this type of service would lead to class action law suits