Contract issued wrongly

Hello ​@mka_999 ,
welcome to our o2 Community 
I am sorry that there have been disagreements here. 
A contract was canceled. 
The contract extension was not canceled. 
A complaint was rejected because the 14-day revocation period had already expired. 
Why do you want to cancel the extension? 
Kind regards,
Solveig 

Hello ​@o2_Solveig,

I would like to cancel the extension because now I have to pay 5€/month more than what I was paying with my old contract.

Kind regards,

Hey ​@mka_999,

There was probably a misunderstanding about what you wanted to have canceled. You already suspected this after you called us.

But a contract extension was what you actually wanted, do I understand that correctly? What does your bill say you're paying 5 euros more for? 

Hey ​@o2_Lea,

>There was probably a misunderstanding about what you wanted to have canceled. You already suspected this after you called us.
No, I didn’t suspect this within the 14-day revocation period because, as I mentioned, I had only agreed to a contract extension, and thus, I thought when I called to cancel the contract issued on 2nd October, the contract extension was canceled. 

> But a contract extension was what you actually wanted, do I understand that correctly?
Initially, yes, and therefore, I agreed on the call, but later, I didn’t want to and hence called up within the 14-day revocation period to cancel it.

My question is, why was a new sim contract issued to me in the first place? If I never agreed to a new sim contract, then it should not be my responsibility to cancel it. I am only responsible for canceling the contract extension which I did within 14-day.
 

Hey ​@mka_999,

I have good news for you. 😊 I have taken a very close look at your situation and can offer you the following solution: 
I have already reset your contract term to the old status. You currently have the same tariff as before, but with less discount. I will be happy to reinstate the previous discount so that you pay the same amount as before. I can also credit you with the amount you paid more for the last few months. Would that be a good solution for you and would you be happy with it?

Would you like to give me some final feedback on my suggestion? Or is everything okay as it is? I look forward to hearing from you again ​@mka_999 😊

Hi ​@o2_Lea,
Thank you so much for your prompt help and resetting the contract. 

> I will be happy to reinstate the previous discount so that you pay the same amount as before. I can also > credit you with the amount you paid more for the last few months. 

Will this have any additional cost? Or will the contract get extended? If not then I would be happy to get my previous discount rate and the reimbursement of the extra amount I paid last few months

Kind Regards,

Hello ​@mka_999 ,
no. No additional costs have been incurred. 
The contract has been restored to its original status. 
The discount will be 19 EUr per month again from tomorrow. 
I have just credited the difference. 
You will find the credit note on your next invoice. 
Kind regard,
Solveig