On October 2, 2024, I received a call from O2 informing me that my existing contract would expire in six months and that I could continue receiving benefits by renewing it. I agreed to this renewal over the phone. However, I later received two emails—one confirming my existing contract renewal and another for a new SIM contract, which I never agreed to. Since I was under the impression that I had only renewed my existing contract, I did not realize a separate SIM contract had been issued.
On October 14, 2024, I contacted O2 customer service and specifically requested to cancel the contract issued on October 2. At no point was I asked for a contract number, and I assumed that my contract renewal had been canceled. However, I later discovered that only the new SIM contract was canceled, while my existing contract’s renewal remained active.
Since then, whenever I called the O2 hotline, I was told that the issue had been raised and I would be informed but nothing happened. I am not sure what to do here. This situation is not my fault. I never agreed to the new SIM contract, and it should not have been issued. When I called on October 14, O2 should have clarified which contract I was referring to and ensured that my actual request—to cancel the contract issued on October 2—was fulfilled.
o2_Giulia, 21.03.2025, 14:27: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile
