Additional contract

How long ago was the phone call?

I think the call was on January 3, 2025.

How did you confirm? By email or voice recording? Did you receive a contract summary via email during the phone call?

by voice call .  I received the contract details via email, but there was no information about the change or transfer of the contract.

Voice recording?

yes.

raise a challenge to the contract.

Contractual doubts

Hello ​@Melbin Thoams,

welcome to our o2 Community 🙂

That is unfortunate if you wanted to have an extension of your existing contract and then a new contract was made.

Coul you already send us a complaint about this deal with the form which Bumer linked?

Best Regards,

Gerrit

Dear O2 Customer Support,

I hope you are doing well. I am writing to address an issue with my O2 contracts. Currently, I have four contracts under my name. Recently, I requested a 200 GB monthly plan for my number +++++++ 853 .

However, an O2 representative called me and, instead of modifying my existing contract, mistakenly created a new contract with a TV plan , which I did not request. I had clearly asked for the plan change to be applied to my other number, ++++++++  876 , but instead, I now have an additional contract that I do not want or need.

Due to this mistake, I am now unable to manage the payments for all these contracts. I kindly request you to:

1. Cancel the new contract with the TV plan as it was not requested.

2. Ensure that my intended plan (200 GB per month) is correctly applied to the right number (++++++++  876 ).

3. Provide confirmation once this issue is resolved.

I appreciate your immediate attention to this matter, as it is causing financial inconvenience. Please let me know the necessary steps to correct this as soon as possible.

Looking forward to your prompt response.

why again?

I  Want to know some details

O 2 Data L Online is this plan can i change to another plan or unlimited paln like that

You can ask in the chat whether you can switch to Data XL [200GB] or XXL [400GB].

Hello ​@Melbin Thoams, 

could you ask about an extension via our Chat or do you have offers shown for your contract in your Mein o2 customer account?

Best Regards,

Gerrit

I don't need an extension i want to cancel my contract because I have 4 contracts under my name and one contract they mistakenly took i dont need that 

Hello ​@Melbin Thoams,

it's a shame that you want to cancel the contract. Unfortunately, we cannot arrange
for terminations here. If you would like to cancel, you can do so here.

If you have any further questions, please contact us😊

Best regards
Daniela