English O₂ Community: Mobile

The free headphones with nothingphone 3 did not arrive. What to do?

In February an O2 representative called me to say I wasn’t using all my data and they suggest I go down to a cheaper plan. Wow, how nice I thought. They said it would be 5 euros cheaper and they just needed a verbal confirmation after they said the same thing in German. Well come to find out it was NOT the same thing in German. They lied and added a whole additional plan to my existing plan. Thankfully O2 canceled the contact but 20 euros was still taken from me. Because that representative lied, I consider this stealing. I want a refund. This is absolutely disgusting business practices. If this is not fixed then when my contract ends I am heavily considering switching providers. I hope O2 will refund me and not take advantage of language differences ever again. Shame  o2_Giulia, 04.04.2026, 14:03: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu  English O₂ Community: Mobile

I've moved abroad from Germany in February. Right after, I've notified O2 online and provided the required documents.O2 cancelled my line, but not my wive's, which is under the same contract. I've sent a new request and provided the required papers again, but nothing happened and I'm still being charged.I'd like to see it solved right away. edit o2_Manga: veschoben von o2 Mobilfunk: Vertrag & Tarife zu Englisch: Mobile

Hi, I have ordered the Macbook Air M5, Silver on 13th March and it showed (3-4 weeks) till delivery.I was wondering what's the realistic window for delivery or if anyone already received theirs?My status is still: Pre-order.I know it's gonna take some time but just for peace of mind, I'm wondering if there's a window soon. Thanks!edit o2_Solveig 1 April 2026, 1.00 pm: moved from Apple & IOS→ English o2 Community

I just ordered Apple AirPod Max Polar yesterday evening. It showed immediately available but it’s still in order processing. When can I expect it to be delivered to my address? edit o2_Solveig 1 April 2026, 11:57 am moved from o2 Mobilfunk →  English o2 Community 

Hello, I ordered a new contract on March 20th (Order: WSFxxxxxxxx) but still haven't received my SIM. It's been 10 days now. I called the hotline last Thursday and the agent promised to resend the SIM, but I have no confirmation email or an SMS. I want to keep my original deal since the campaign has now ended. Can someone please check if my SIM was actually shipped? Thank you.edit o2_Solveig 01.04.226, 08:02 Uhr pers. Daten 

How can I access my invoices online? When log in, click on "Mein O2" then on "Mein O2 Starteseite" I go back to the community site (https://hilfe.o2online.de/) I have currently contracts for 3 mobile number from my family and also for a Homespot. I would like to be able to review the invoices and see the contracts in a convenient way. Can somebody help me? Kind regards,Marcelo

Hi, I want to delete this account, because it got glitched. I tried to activate a prepaid card, while having the small data plan (20 GB for 9.99 euros per month) using a wise bank account to pay for it, but at the end it got glitched. So I used another email adress instead and used the pay as you go option as this works. Hence why I don’t need this account anymore. So could you please delete it?Thank you! :)I appriciate it. Kind Regards,Peter

Dear ladies and gentlemen, I have the following problem, an acquaintance took my cell phone by mistake and tried to access it as if it were his and ended up blocking it. I can not find the card where my chip came to check the puk number. I did not bother to write it down either. I tried following the instructions on retrieving the puk number through the site, but it looks like it needs to have an account with the phone number linked. I tried to make this account, but it sends a password to the sms and as my phone is locked, I can not access that sms. I am out of germany and have no expectation of returning early. Is there any way to contact technical support where I could get the puk code? I have to prove that the chip belongs to me, because I still have the contract I made when I bought it. The reset of the cell phone is out of the question, because there are files in the phone that are very important to me.

Hello,I am customer of O2 for more than 3 years.This month I changed my tariff to Prepaid M. I made it on 03.03.2026. But on 12.03.2026 O2 withdraw additional money (1.49 euro) for mobile Internet. I checked that I still have more than 30Gb of prepaid Internet traffic (in total I have 40Gb per 4 weeks on my tariff).I tried to communicate with O2 staffs but hot-line phone numbers are always busy or they are in charge of only post-paid tariffs.Does someone know why O2 withdraws money for unknow reason and whom to claim about this issue? Edit o2_Kathi 20.03.26 Moved from the section o2 Prepaid to English o2 Community

Hello.Due to issues with my bank account direct debit failed today for my prepaid number.Can someone instruct me how should i proceed in this case?Inside O2 APP shows that my prepaid plan is fine until 23 April 2026 but I didnt pay for this billing period. Appreciate any help o2_Giulia, 27.03.2026, 11:28: verschoben von O₂ Prepaid zu  English O₂ Community: Mobile  

Hello O2 Team,​I have been an O2 customer since Jan 2020 (Mobile) and Nov 2022 (Home Internet). I am currently paying €24 for my Mobile M Boost plan.​I want to switch to the Unlimited on Demand plan for the €19.99 Kombi-Vorteil price. It is very important that my existing free Multicards from my current Boost plan remain free (€0.00).​Although my contract technically runs until 2027, I would like to move to this modern offer now given the upcoming 2026 price changes. Could a moderator please send me a personalized offer for this via email?​Thank you!

i want to cancel my contracts within the first 8 weeks.  Edit o2_Kathi 27.03.26 Moved from the section Mein o2 to English o2 Community

Maybe someone can help, i can't do this around 2 month, in o2 community no problem with registration 😢 

Dear o2 Customer Support Team,I am writing regarding an issue with a mobile contract extension that was processed incorrectly today at a MediaMarkt store.I visited MediaMarkt today to extend my mobile phone contract for my correct phone number 017xxxxx. Unfortunately, the employee mistakenly applied the contract extension to a different phone number, 017xxxxx which is also under my name.After the mistake was identified, the MediaMarkt employee immediately raised a support ticket (Ticket No. 2xxxxx5) and informed me that the incorrectly applied contract extension had been cancelled.Please can you let me know  that the contract extension for the incorrect number 017xxxxx has been successfully cancelled and that no charges or contractual obligations will arise for me as a result of this error. if not please can you tell me what would be the next steps that I would need to follow this mistake

Hello o2 Community,I am looking for help regarding a contract issue that occurred after a recent retention call.I had placed a cancellation request on 9 January 2026, and my existing contract was due to end in February 2026.Today, I received a call from someone claiming to be from Telefónica / o2 retention team, who offered me a better dealto keep my contract. Based on what was explained verbally during the call, the offer sounded reasonable, and I agreed.However, immediately after the call, I received a confirmation email with terms that are completely different from what was promised. I also noticed in my o2 app that my contract has already been extended by another 24 months, which was not clearly communicated during the call.During the conversation, the agent explicitly stated that I could cancel the new

Hi everyone,I would like to ask for advice regarding my O₂ contract.Last year (April 2025), I signed a contract with O2 for two mobile numbers. Based on the tariff and discounts shown in my contract, my expected monthly cost for the SIM plans was around €29.99.However, after reviewing my invoices over the past months, I noticed that additional services were activated on my second SIM card: Speed Option: +500GB Monatlicher Datensnack These options increased my monthly bill significantly. Because of these additional charges, my total monthly payment increased from around €29 to about €85.What concerns me is that these options were not clearly mentioned in the contract, and I do not remember intentionally activating them.I contacted O2 customer service and also visited an O2 shop in person. I was told that these servic

I had O2 prepaid S active but O2 still charged me 1,49€ extra. I don’t speak German and hence was not able to get support on the call. Can someone provide insights on how to get refund.

Hello.. how could I activate the MERGE CALLS function for my number, can anyone help me. Thanks for your quick response. o2_Giulia, 25.03.2026, 08:20: verschoben von Austausch rund um die O₂ Community zu  English O₂ Community: Mobile

Hello. I wanted to enquire about the status of my order - I ordered an eSIM card with 2 years contract, I received an email with no order number or anything. I got the information "You will receive a second email shortly with information on how to proceed." but no information at the moment after 1 day, is this normal? What is a typical time of waiting? Thanks! Edit o2_Kathi 26.02.26 Moved from the section o2 SIM-Karte to English o2 Community

I purchased monthly plan of 20 euros per month for the unlimited data calls and sms . Few months ago i got a call from o2 and they told me that if i did not extend my contract then my contract will be cancelled in next 2 months . I asked him will my bill got increased or not if i extend my contract . He replied me that my bill will remain same as 20 euros per month . Then i agreed to extend my contract . He extended my contract for next 2 years .  And then the bill has been increased to 23 euros per month . I am using o2 sim from last 4 years but still i am surprised how o2 never say truth to their customers . They always lie .  Before when i got the sim 4 years back that time o2 seller lie to me and did not provided me student discount and now this time o2 person lied and increased my bill . He lied to me that my contract will be end in 2 months perhaps i have contract valid for 1 more year . I think o2 is running on lie and corruption . 

Hello,  I had a payment scheduled for my contract, but unfortunately there were not enough funds on my bank account at that moment, so the direct debit failed.  I noticed that the amount was first charged and then returned. I would now like to settle the outstanding payment as soon as possible.  Could you please let me know how I can pay the amount again? Also, I would like to make sure that the direct debit (Lastschrift) remains active for future payments.  Thank you in advance for your help.  Kind regardsEdit o2_Kathi 24.03.26 Moved from the section o2 Mobilfunk to English o2 Community

I applied for a contract cancellation for the mobile service in December when leaving Germany temporarily and i received a response that it should’ve been 14 days from the desired start date. I filled in another application and didn’t receive a response but now I have received countless emails with the invoice amount increasing every month even though I am still out of Germany. I have submitted a contact form but there is no response yet. Any suggestions on how to deal with this matter?

Hello, I have ordered the XPLORA X6 for my kids since the end of 2024. After about 6 months, we started to find battery problems, where the battery can not be charged sometimes, but might be able to be charged again if we try to unplug and plun in again. However starting from the end of 2025, the watch battery could not be charged at all, so the watch could not work at all now. So What shall I do now with the watch, can I get it repaired or battery replaced?Thanks,Jiayuan edit o2_Manga: Verschoben von Gadgets,... zu Englisch Mobile.