Can't registrate account in Mein O2

What kind of contract do you have with o2? And is it active?

Prepaid, activated, i can use mobile internet

Please log in using your mobile phone number as your username. If necessary, register once.

I tried many times, everytime when im insert number, puk and Email, site didnt give me to create password, it just move me to login page

Use a browser in an incognito tab.

Already tried, the same ;(

And what if you log in using your phone number as your username and password?

Hello ​@Drake90,

I’d like to extend a warm welcome to you here in the o2 Community. We’re glad you found your way here and decided to reach out. I see you’ve already received great support from Bumer, but it’s a shame the tips still aren’t working for you. Have you already tried using a different browser and clearing your cache and cookies?

Best regards
Daniela

​@Bumer i don't have password, i can't make him

​@o2_Daniela i also try it

Try using the *forgot password* option.

https://login.o2online.de/signin/XUI/?service=ForgotPassword#login/

​@Bumer i got this text: 

Authentifizierung fehlgeschlagen

Deine Authentifizierung ist fehlgeschlagen. Falls du deine E-Mail-Adresse noch nicht verifiziert hast, kannst du unsere o2 Hotline kontaktieren oder ein neues Kennwort per Brief anfordern.

I don't have any letters on my email with verification link, in spam too

When exactly will the message arrive?

​@Bumer after inserting code from sms

Contact the English-speaking hotline tomorrow and request a new password.

​@Bumer maybe you know some ways how to change Tarif without mein o2? 

With the Pack Manager, dial *104#✆

In the voice menu, dial 5667✆

Hey ​@Drake90 ,

Even though there’s an alternative way to switch tariffs, i still think it’s important for you to get access to Mein o2 🙂 Through Mein o2 you can book and cancel tariffs and options, top up and check your balance, see how much data you have left, and much more.

Have you contacted the prepaid service yet?

Kind regards, Rebecca

​@o2_Rebecca please🙏, could you say which ways

No contacted with service yet

With the Pack Manager, dial *104#✆

In the voice menu, dial 5667✆

Our prepaid service can be reached at the following number ​@Drake90:

0176 8885 5282 (Mo. - Fr. 7am - 8pm , Sa. 10am - 6pm)

Our prepaid service does not have a seperate English hotline, so it might be best to call together with someone who could translate for you.

Bumer also posted a picture of the number of our English speaking hotline a few answers above, however they might not have access to your prepaid account.

Kind regards, Rebecca