Why did O2 withdraw money for mobile internet if I still have more than 30 Gb of prepaid internet traffic

Forum|Forum|7 days ago
March 20, 2026
6 Antworten
47 Aufrufe

a223344
Besucher:in

Hello,

I am customer of O2 for more than 3 years.

This month I changed my tariff to Prepaid M. I made it on 03.03.2026. But on 12.03.2026 O2 withdraw additional money (1.49 euro) for mobile Internet. I checked that I still have more than 30Gb of prepaid Internet traffic (in total I have 40Gb per 4 weeks on my tariff).

I tried to communicate with O2 staffs but hot-line phone numbers are always busy or they are in charge of only post-paid tariffs.

Does someone know why O2 withdraws money for unknow reason and whom to claim about this issue?

Edit o2_Kathi 20.03.26 Moved from the section o2 Prepaid to English o2 Community

Lösung von Joe Doe

@a223344 Was a technical problem at o2. You will get automatically refund the 1,49 Euro.

+37

Joe Doe
Legende
Lösung
Forum|Forum|6 days ago
March 21, 2026

@a223344 Was a technical problem at o2. You will get automatically refund the 1,49 Euro.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can

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a223344
Autor
Besucher:in
Forum|Forum|4 days ago
March 23, 2026

When will I get this automatic refund? It looks like O2 is not in hurry to fix this problem. There are 2 weeks since this withdraw but money have not been refunded.