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O2 charged 1,49 extra even though i had an active plan

  • März 23, 2026 8:45 PM UTC
  • 2 Antworten
  • 43 Aufrufe
Besucher:in

I had O2 prepaid S active but O2 still charged me 1,49€ extra. I don’t speak German and hence was not able to get support on the call. Can someone provide insights on how to get refund.

2 Antworten

Bumer
Legende
  • BumerLegende
  • März 23, 2026 8:48 PM UTC

There was a general outage on March 12th. All affected customers will automatically receive a refund.

 

o2_Giulia
  • o2_GiuliaTeam
  • Team
  • März 25, 2026 10:24 AM UTC

Hello ​@Akul,

welcome to our o2 Community 😀 

Thank you for contacting us. I just checked your prepaid card, the 1,49 EUR was credited to your customer account yesterday.

I hope I was able to clarify your issue. If you have any further questions, we are happy to help.

Best regards

Giulia

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