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I've cancelled my account twice and I'm still being charged

  • April 2, 2026
  • 4 Antworten
  • 39 Aufrufe
G
Besucher:in

I've moved abroad from Germany in February. Right after, I've notified O2 online and provided the required documents.
O2 cancelled my line, but not my wive's, which is under the same contract. I've sent a new request and provided the required papers again, but nothing happened and I'm still being charged.
I'd like to see it solved right away.

 

edit o2_Manga: veschoben von o2 Mobilfunk: Vertrag & Tarife zu Englisch: Mobile

Edit: converted to question // o2_Rebecca, 07.04.2026 15:26 Uhr

    4 Antworten

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • April 5, 2026

    Hi ​@GuidoMichaelis,

    welcome to the o2 community. 🙂

    The contract was cancelled on the 19th of march. Until this day the tariff will be charged afterwards. Depending on the individual billing period there will be a last invoice.

    Best regards,

    Michi

    o2_Rebecca
    • o2_RebeccaModeratorin
    • Moderatorin
    • April 17, 2026

    Hello ​@GuidoMichaelis ,

    I was wondering if you still have any questions about the termination of your wife’s contract. Or has Michi’s reply cleared everything up? 🙂

    Kind regards, Rebecca

    G
    Besucher:in

    Hey ​@o2_Rebecca and ​@o2_Michi, sorry for the late reply.
    Thanks for clarifying, it does explain it. Although I was just billed again for 44.12 EUR for the period of March 28 to April 27. Is this correct?

    Thanks again!

     

    o2_Manga
    • o2_MangaModeratorin
    • May 5, 2026

    ​@GuidoMichaelis 

    yes, that’s correct. We still miss the payment of last month, so this is why the amount is charged again. Please transfer the outstanding amount by using our bank details:

    UniCredit Bank- HypoVereinsbank (BIC HYVEDEMMXXX),

    IBAN DE16 7002 0270 0005 7131 53

    Reference: your ten-digit customer number

    Greetings

    Manga

     

     

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