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SIM Card not received

  • March 30, 2026
  • 2 Antworten
  • 14 Aufrufe
O
Besucher:in

Hello, I ordered a new contract on March 20th (Order: WSFxxxxxxxx) but still haven't received my SIM. It's been 10 days now. I called the hotline last Thursday and the agent promised to resend the SIM, but I have no confirmation email or an SMS. I want to keep my original deal since the campaign has now ended. Can someone please check if my SIM was actually shipped? Thank you.

edit o2_Solveig 01.04.226, 08:02 Uhr pers. Daten 

2 Antworten

Bumer
Legende
  • BumerLegende
  • March 30, 2026

Shipping can take up to 14 days. Question: You didn't select a preferred activation date?

o2_Manga
  • o2_MangaModeratorin
  • March 31, 2026

Hi ​@ogulcan1516 

welcome to our community. Pleasure to meet you. 🙂

Did you order a eSIM or a physical SIM as you signed the contract?

Usually it takes up to seven working days until the letter is delivered by normal post. Did you already receive a letter which looks like advertisement?

Greetings and thanks to Bumer for assistance.

Manga

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