Esim activate

The credit check takes up to 48 hours. Please wait and also check your spam folder.

Hello ​@vanes.wav,

we're glad you found your way to our community and decided to join us - welcome🤗
It's great that Bumer has already given you the right answer. Thank you so much 💐 Have you received any further information in the meantime? If you like, please keep us updated.🙂

Best regards
Daniela

hey, thanks for reaching me out. I still did not receive the QR code but I guess I’ll wait 

​@vanes.wav 

Why are you changing the solution? 🤔

There's no QR code without an order confirmation. Call the English-speaking hotline and ask.

well I am not changing anything am I ? I wait like you told me to wait, I paid a subscription for an Esim so I wait for the QR code so I can activate it ? Am I doing something wrong ?

“You will receive a second email shortly with information on how to proceed." but no information at the moment after 2 day

You have re-marked the solution!

Wich is…? Sorry ahhaha I just don’t understand 

Hey, it’s been 3 days now and still don’t have received my esim

As written, nothing will happen without an order confirmation.

There's no QR code without an order confirmation. Call the English-speaking hotline and ask.

I received an order confirmation, ans it was writter « You will receive a second email shortly with information on how to proceed. » but i havent received anything. I cant call your center because my number is a belgian number so I ll pay

I understand, but the credit check should have been completed long ago. Therefore, you can't avoid making a phone call. Ask a friend to lend you a phone to call!

I ll go to a shop, thanks for your help

Pay close attention to what you're signing. Have them show you the contract summary beforehand. You don't have a right of withdrawal in an o2 shop.

Hello ​@vanes.wav ,
did you find what you were looking for in the shop? 
Did the staff help you? 
Kind regards, 
Solveig 

Hello, not really because the guy told me that O2 on website and in the shop is 2 different things. So he told me to call the o2 center and the girl on the phone asked for the last 4 number digit that is on the contract but I have received nothing so she said that she couldn’t help me. It’s been 6 days and I still got that email who says « you will receive a second email…. » and I still don’t have it

Where did you order that from?

Here, the website

Call the order hotline again.

Hello ​@vanes.wav ,
please do as Bumer says and contact the hotline.
Unfortunately, we do not have access to your data here, as you are registered as a prospective customer.🌸
Kind regards,
Solveig 

Called the hotline again, the guy told me he needed a 4 digit number but I never had to create one. So he could not help me. Guys this is so unclear 

Thank you for your renewed feedback ​@vanes.wav .

It is unfortunate that we have not been able to help you so far. Your disappointment is more than understandable. You provided this four-digit personal customer number when you signed the contract. If you no longer have it or do not know it, you can have it sent to you again. Have you already arranged for this?

Best regards
Daniela

​@o2_Daniela 

zur Info:

I didn’t sign any contract; I simply confirmed my cart and received a confirmation email for my order saying that I would receive more information soon, but that was 6 days ago.

No PIN is required for the order hotline. You assigned it yourself when you placed the order!