English O₂ Community: Mobile

Hello, I would like to have a public IPv4 address for my HomeSpot (O2 my Data Spot Unlimited Online) account. I also have a O2 Free L mobile account, but I don’t want the IPv4 for that, only for the HomeSpot, number that ends with 287, as I need open NAT for gaming Zuhause :)I agree to the one-off 49,99 Eur payment for this public IPv4 address. Please confirm whenever you can, thank you very much for your time!

Karaganda1964Edit o2_Antje: Abgetrennt von:  

I am a prepaid subscriber of O2 my prepaid M. I am travelling to Switzerland from Germany.Will I have any issues with SIM working in Switzerland ? Are there any internet packs that I could recharge for my time in Switzerland ? 

Good day!Kindly guide me to activate O2 post paid package for Austria and its cost. Your response in English language will be highly appreciated. Regards, Najwa   

Hello o2 friends.I need your help in order to get the PKK number, I’ve checked all documents that I have but there is nothing similar or marked us to a personal customer number. I’ll appreciate so much if somebody from o2 could send to me by post. Thanks in advance.Edit o2_Larissa: moved to English o2 Community: Mobile

Hi teamI wanted to order the Apple iPhone 11 without 02 tariff (  SIMCard ), so I have a question about the contractdoes it work with any sim (other than o2)? Ron

Hello! I just had my monthly phone (device only) at O2 without the plan, how do I pay for it or will it automatically be charged at my bank account (I had my bank connected during the process where I had to deposit 1€)? I can‘t login on my O2 app also.Edit by o2_Katja: Moved to our english community

Hello! I have a phone only contract at o2 and i wanted to register at the app with the Vertragsnummer, where can i find it? I tried all numbers at the invoice i have but it says it is wrong. Thanks

Hello, I have been searching very carefully for the option to elect to release the number for portability from O2 in the Mein o2 site and the site, but no such option exists. The O2 website says that this online Formula exists, but it does not.Could you please release my prepaid number for portability as soon as possible. Thankyou, Simon

I have o2 Lmy innternet package will end up in 02.05.2022.but my interneint is finished already.I want to renew the internet package.kind regards Moved to Englisch Community / o2_Antje

Please include a conference call for me,number 017xxxxxxxxx  Edit TeufelEnergy: Persönl. Daten anonymisiertEdit o2_Sven: Moved the thread to English o2 Community: Mobile

Hi, I’m trying to cancel the direct debit order for my number as now I prefer to pay it by myself. I have already cancel the direct debit with my bank but can’t find any function on mein o2 to cancel. Now I got charged 4 euros for missing debit but I did pay on time in the last bill :-(Please help.Edit o2_Larissa: transfered to English o2 Community: Mobile

I’ve left Germany about 13 months ago and I need help dealing with O2’s terrible business practices.After going through the borderline unethical contract termination procedure and failing to get O2 to cancel my contract I gave up and paid the remaining 12 months left in my contract. I paid the (supposedly) final bill happy that I would never have to deal with O2 again.I was surprised a couple weeks later when €4 bill arrived in my email. I had already given hope and assumed this was just some last attempt to squeeze whatever money they could from me. I paid the bill assuming this was it.Four weeks later I get another €4 bill. This time I check the bill and learn that they were charging me a fee for attempting to get a direct debit from my old bank account. This account was closed 18 months ago and I informed O2 of this when I was trying to terminate my contract! Apparently they never stopped trying to debit from this account so I was paying this €4 fee every mon

Hello my name si Andrei Ripan and i need to Activeted a conference call on my Number,  please activeted to me this servicesThank you!! Edit by o2_Katja: Moved to our english community

Hi, My customer number is : 60xy.I ordered a test card and unfortunately the auto deduction of the first bill 0,29€ did not automatically worked and I was charged 8 € extra as late payment charges for the next 2 months.After discussion with you executive I got a IBAN number and manually transferred 8,29€ to that account. Although it was not any mistake from my side that Auto-debit did not work.Again, next month I got a bill for 4€  which I paid again thinking there may have been some issues on your side.Now once again today I got a bill for 4€.May I know what’s the reason? How long shall I keep paying.Now I’m not even allowed to login to the account as the number is deactivated but looks like I have to keep paying for my entire life.The test card was given to me to first c

Hello,I have a very large mobile bill that I am unable to pay due on the 26.04.I have sent a letter by post explaining my situation. Can you please confirm it has been received at the customer service office and that my direct debit will not be used?Thank you,Amber Edit o2_Sven: Moved to English o2 Community: Mobile

Hi,I called the English customer service hotline to request an email adress. Afterwards I was sent an email thanking me for an order I never placed. Can you please clarify why I was email this: Hallo Frau Smith, Vielen Dank für Ihren Auftrag, den wir gerne entgegen genommen haben. Für die folgenden Service-Leistungen berechnen wir Ihnen unten stehende einmalige Gebühr. Weitere Informationen finden Sie hier zusammengefasst.  Freundliche Grüße Ihr O2 Team

Hello! I have added 10Euros through the “Express top-up” with credit card but the credit has not been received. The money has been reduced from my card account, however I do not see it both on the o2 credit and the plan was not activated. Also I can see this charge in the “Online Service Übersicht” section. Thank you for the support. Moved to Englisch Community / o2_Antje

I will be in Mexico until November. I do not want to use my sim with O2 at all. How can I temporarily disable any possible roaming services, including incoming calls? Basically, I want to shut down the sim card, whilst also being able to receive text messages.Moved to Englisch Community / o2_Antje

I have made a mistake and didn't realize that I got charged 19,99€ for my Data Pack XL. I did an automatic recharge through Mein O2 App and automatically my credit directly deducted from said pack. I didn't planned on prolong the pack since I still have another Internet Pack active. Do I cancel immediately the Data Pack for a refund since I haven't used the pack at all or do I have to reach O2 to ask for refund.

Hello! I have o2 Loop that i top up whenever i need (without any contract) but since a month i wasnt able to top up because i had no money. Then i received a message from Telefonica saying something about direct debit that “i asked for” But i did not! and then they put a minus 40 euros on my account. really annoying situation: i didnt have money to pay for the credit, struggled without being able to call or have data hoping im saving money. And now Telefonica decided to sign me up for direct debit. on top of that they blocked my sim so i cannot make calls. and in their message they have asked to call them back to discuss the issue. i ignored their messages in the beginning because im not good with german and didnt understand what it meant. now i checked my o2 online (took me a while to get here) i need to pay 40 euros to be able to use my phone lol while i still have no money.  shuld i just register the new number??oranyone had same issues?

Hi! I transfered 30 euros from my Wise account to the O2 with all of the SMS details I received (IGAN, BIC and verwendungszweck) but the amount was not credited to the sim card. The bank confirmed that the value was deposited just a few seconds right after I made the transaction, but O2 never updated the amount with the extra 30 euros that I deposited.I want to know how long should I keep waiting for that update do happen or if I should just request for a refund. Edit by o2_Andrea: verschoben von o2 Prepaid zu English o2 Community: Mobile

I mistaken cancelled my contract.  I later found out in any event I could  continue with the contract.I am requesting the contract not to be cancelledit was i mistake please. I do NOT authorize  my contract to be cancelled. edit o2_Solveig: pers. Daten

I mistaken canceled my contract. I later found out in any event I could continue with the contract.I am requesting the contract  not  to be cancelledit was i mistake please. I do NOT authorize my contrac 

Hallo, On 20.04 i have signed a new postpaid contract for an unlimited data simcard.By misunderstanding, i applied an application to take along a phone number from an old supplier. But that number doesn't exist (i have called). So I have 2 questions:1. Can i take that number (as it is my birthday) for my new contract, like a pickable  number ?2. If not, can i cancel this application? And can you help me to do that?Thank you so much .Trang