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help to cancel my tariff and choose a new one

  • June 13, 2026
  • 6 Antworten
  • 27 Aufrufe
S
Einsteiger:in
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I need to change my tariff. I have grow online but I do not use all the GB. I am a client since 4 years and I want a cheaper option. I cannot do that in the app.
edit o2_Solveig 13.06.2026, 08:25 Uhr verschoben von o2 Mobilfunk → English o2 Community : Mobile 

    6 Antworten

    bs0
    Legende
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    • bs0Legende
    • Legende
    • June 13, 2026

    In the app you should see options to extend your contract with different plans so you can choose one that suits your requirements.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • June 13, 2026

    Hello ​@schr97 ,
    welcome to our o2 Community 😀
    Why can't you change it in the app? 
    You aren't registered as a customer here in the community. 
    That's why we don't have access to your data. 
    Kind regards, 
    Solveig 
     

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
    S
    Einsteiger:in
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    • schr97
    • Autor
    • Einsteiger:in
    • June 13, 2026

    Hi,

    When I click “extend”, I can only see higher price plan. I will register as customer so you can help me.

    S
    Einsteiger:in
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    • schr97
    • Autor
    • Einsteiger:in
    • June 13, 2026

    Can you guide me on how to give my data to you?

    bs0
    Legende
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    • bs0Legende
    • Legende
    • June 13, 2026

    There is no way to do that. Your community account has to be linked to your contract for the moderation to help you.

    If your account is linked, then you can indicate which plan you would like (see website) and the moderators can send you an offer by email.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    Bumer
    Legende
    • BumerLegende
    • June 13, 2026

    ​@schr97 

    Contact the contract renewal chat. You will receive a suitable offer via email.

    https://www.o2.de/vertragsverlaengerungs-chat


    Use the link with the Edge browser!

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