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  • Apr. 15, 2026 2:20 PM UTC
  • 8 Antworten
  • 98 Aufrufe

FranHB
Besucher:in

I want to leave O2 please help!!!

Lösung von poales

https://info.o2online.de/kuendigung/

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8 Antworten

5G_Tester
Legende
  • Legende
  • Apr. 15, 2026 2:21 PM UTC

What contract do you have? 

You have to do “Kündigung”? 


poales
Legende
  • Legende
  • Lösung
  • Apr. 15, 2026 2:40 PM UTC

o2_Kathi
  • Moderatorin
  • Apr. 16, 2026 9:47 AM UTC

Hello ​@FranHB 😊

Welcome back to our community.

We're very sorry to hear that you want to leave o2. May I ask what led you to this decision?

poales has provided a link to our online cancellation form here. Were you able to submit your cancellation successfully, or is there anything else we can do to help?


FranHB
Besucher:in
  • Autor
  • Besucher:in
  • Juni 11, 2026 12:06 PM UTC

Im so disappointed with 02.

 

After paying them more than 5000 euros with very little benefit, I asked them to leave, after a long struggle they said ok, and today they said noooo. What is going with you, I received this today:

 
Ihre Rufnummern-Mitnahme

Bald ist es so weit
 
Guten Tag ****,

die Rufnummern-Mitnahme von o2 zu Ihrem neuen Mobilfunkanbieter ist fast abgeschlossen. Der Wechseltermin für Ihre Rufnummer 49176XXXXXX ist der 17.06.2026.

Bitte beachten Sie:
  • Wenn Sie Ihren o2 Vertrag nicht gekündigt haben, läuft dieser unverändert weiter. Zum Wechseltermin erhalten Sie automatisch eine neue Rufnummer per SMS. Bitte melden Sie sich ab diesem Zeitpunkt mit der neuen Rufnummer im Onlineportal Mein o2 an.
 
Edit o2_Dennis 11.06.2026 / 17:29 Uhr: Name entfernt

Bumer
Legende
  • Juni 11, 2026 12:08 PM UTC

Why are you posting your mobile number in a public forum? That is grossly negligent. Delete it.


Forum|alt.badge.img+6
  • Mentor:in
  • Juni 11, 2026 1:19 PM UTC

I can’t see that they are saying no. 
your number will be transferred to your new provider on 17.06. 


bs0
Legende
Forum|alt.badge.img+47
  • Legende
  • Juni 11, 2026 1:23 PM UTC

Why do you keep liking your own posts? And what's with the huge red text?

That email concerns only the porting of your number. What reason do you have to think the contract has not been terminated?


o2_Flo
  • Moderator
  • Juni 15, 2026 8:45 AM UTC

Hey ​@FranHB,

I'm sorry to hear that you're not happy with your contract. If I understand correctly, you've initiated the process of transferring your phone number to another provider. Have you also canceled your contract?  Let me know if there's anything I can do to help or if I can assist you in resolving your issue with us :) 

Greetings,
Flo