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eSIM Activation Issue

  • June 3, 2026
  • 6 Antworten
  • 52 Aufrufe
Besucher:in

I recently ordered an O2 prepaid eSIM and successfully completed the identity verification via WebID. However, I have not received the SIM card number or PUK2 code via email or post, which prevents me from activating the eSIM.

Could you please assist me by providing the SIM card number and PUK2 code, or by sending the activation QR code directly?

Thank you for your assistance.

6 Antworten

Bumer
Legende
  • BumerLegende
  • June 3, 2026

How long ago was that?

Besucher:in
  • swiat
  • Autor
  • Besucher:in
  • June 3, 2026

Today.

Bumer
Legende
  • BumerLegende
  • June 3, 2026

It will arrive by letter box and takes up to two weeks. So be patient.

o2_Dennis
  • o2_DennisModerator
  • Moderator
  • June 12, 2026

Hi ​@swiat,

when did you order the eSIM? It can actually take a bit longer sometimes. Has everything arrived safely now?

Best regards
Dennis

Besucher:in
  • Uvi2010
  • Besucher:in
  • August 26, 2026

I bought the esim online on18th August and straight after that i received email which is about the information document via post for activate the sim but the thing is i haven’t received any document which is going to help me to activate my esim so how i suppose activate my esim. The amount for esim has been already deducted from my account.

Bumer
Legende
  • BumerLegende
  • August 26, 2026

Contact the prepaid service, no one here can help you because your identity cannot be verified.

 

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