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Samsung Galaxy 25 Ultra sent for repair

  • October 2, 2025
  • 2 Antworten
  • 31 Aufrufe
B
Besucher:in

Hi all. I sent my new Samsung galaxy 25 ultra to repair cause of several issues, like overheating and camera colorless and people which I called told me they were hearing scratching sound when calling them. It is being already one month since i sent the phone to repair shop. They took ages to send the phone back to me and when I try the same issues were present, so i sent it back again. Still waiting for the phone back again but I do not think they can fix it since it is probably a hardware issue. The first time the repair shop sent the phone back to me, there was not description of what they did. To be honest I am struggling a lot doing my daily life without a phone. O2 shop not even gave a temporarily phone while the other one was sent to repair. Very unsatisfied with O2 service. Can I demand to have new S25 ultra galaxy, same model like the one i bought and sent to repair? Please help me out

Edit:o2_Lea/06.10.2025/moved from the following article:Welcome to our english speaking O₂ Hotline | O₂ Community

    2 Antworten

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • October 7, 2025

    Good morning ​@brian1993.

    Welcome to our community. We're glad you're here 🙂

    We apologize for the issues you are experiencing with your Samsung Galaxy 25 Ultra. We regret to hear that the initial repair did not resolve the problem. Unfortunately, we no longer have any replacement devices available. We understand how frustrating your situation is.

    Have you received any feedback on the current repair in the meantime? If a defect was found but could not be repaired, it is possible to rescind the purchase contract. However, we would first need to know what the current situation is and what feedback you have received.

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
    B
    Besucher:in
    • brian1993
    • Autor
    • Besucher:in
    • December 6, 2025

    ​@o2_Kathi  Good Evening. Sorry for my late reply. I sent the phone two more times to the O2 repair shop (so three times in total). I received back the phone, from my third attempt, just last week. I have not been using the phone since September, it has been forward and back from my home to the repair shop and vice versa. I have been paying a phone (S25 Ultra galaxy) and I do not have the chance to use it. When the O2 repair shop sends me back the phone, they just say in the pdf file that they did an Software update, that’s it. I am very disappointed how this issue has been handled. It is clear that issue is not software but hardware. Could you please help me out to solve this issue? It is gonna be almost 4 months paying for something I am not using at all. How can i kindly contact you to solve this issue? What does it mean rescind the purchase contract? Will I receive my money back for the phone?

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