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Payment invoice after cancellation

  • June 24, 2026
  • 4 Antworten
  • 19 Aufrufe
S
Besucher:in

Dear all,

 

I recently left Germany. On 11 May, I closed my mobile number and paid my final invoice on 30 May. However, I received another invoice today for a payment due at the end of the month. Why do I still have to pay? I had a call with your customer service team who confirmed the closure of my account.

This might also be a problem, as I have already closed the German bank account that I was using for payments.

 

Best regards,

Simone 
edit o2_Solveig 24.06.2026, 11:00 Uhr verschoben von o2 Mobilfunk → English Community 

    4 Antworten

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • June 24, 2026

    Hello ​@simone_1996 ,
    welcome to our o2 Community 😀
    Our invoices are always issued for a past period. 
    Your contract was terminated on 12 June 2026. 
    The invoice dated 23 June 2026 is your final invoice. 
    This invoice includes the pro-rata basic charges up to 11 June 2026. 
    Kind regards,
    Solveig 

    bs0
    Legende
    Forum|alt.badge.img+46
    • bs0Legende
    • Legende
    • June 24, 2026

    If you have already closed your bank account you will need to transfer the payment to the o2 account shown in the invoice. Make sure you enter the customer number in the reference field.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
      S
      Besucher:in
      • simone_1996
      • Autor
      • Besucher:in
      • June 24, 2026

      Hi,

       

      thank you for the reply. I will transfer to the o2 account in the invoice.

       

      Best,

      Simone 

      o2_Rebecca
      • o2_RebeccaModeratorin
      • Moderatorin
      • June 24, 2026

      Hello ​@simone_1996 ,

      Thank you for your feedback! I’m glad that bs0 and my colleague Solveig were able to help you so quickly. ☺️

      Oh and I hope the move went well. I’m sure it’s not that easy to move across countries. If you have any further questions about your invoice, please do let us know 🌼

      Kind regards, Rebecca

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