eSIM not activated & Online account locked

Hello o2 Team,

I am writing to kindly request your assistance with a bit of a "circular loop" issue regarding my mobile account. Unfortunately, my online portal access was locked due to too many incorrect password attempts. I am trying to reset the password, but the system naturally requires a verification code sent via SMS. 
 

Here is the challenge: my new eSIM profile has not yet been activated or added to my smartphone, which means I currently have no cellular service to receive this SMS. To add to the complexity, I am temporarily located in the USA right now, so I am unable to visit an o2 Shop in person to resolve this physical barrier.

I would be incredibly grateful if an o2 moderator could look into this for me and advise on the best way forward.

If possible, could you please send me a private message (PN) so that I can securely provide my Personal Customer Password (PKK) to verify my identity? Once verified, we could hopefully arrange to have the eSIM activation QR-code sent to my registered email address. Alternatively, please let me know what other alternative text-based solutions we can explore to restore my access while I am abroad.

Thank you so very much for your time, patience, and kind help in resolving this. I truly appreciate your support!

Warm,
Linfeng
edit o2_Solveig 22.06.2026, 10:09 Uhr verschoben von o2 SIM-Karte → English o2 Community : Mobile