Please cancel my contract like I was told by your customer service representative

Are you no longer living in Germany? In that case you can terminate the contract early by sending in your deregistration confirmation from your last place of residence and proof that you are now living abroad.

http://info.o2online.de/kuendigung/

hi ​@bs0 
Yes, i already did that. That was when they responded saying it is not possible since I didnt move anywhere during contract renewal which happened in April this year. I renewed it only because the customer service personnel said that i would be able to cancel under “extraordinary” circumstances and since I needed the number until the tax office responded to my messages and get my tax refund to my german bank account. o2’s response is what triggered my post on this forum. I hope someone from O2 will look into this case. 

​@RukSustr 

​@Bumer I did exactly that. thank you. 
That was when they responded saying it is not possible since I didnt move anywhere during contract renewal which happened in April this year. I renewed it only because the customer service personnel said that i would be able to cancel under “extraordinary” circumstances and since I needed the number until the tax office responded to my messages and get my tax refund to my german bank account. o2’s response is what triggered my post on this forum.
 

​@o2_Andre ​@o2_Annika hello! I am tagging you here to get your attention. my apologies. Can you please help me out with this? thank you in advance!

Hello ​@RukSustr,

welcome to our o2 Community 🙂

I could take a look at your Application for Extraordinary Termination because of Moving Abroad and also the rejection from our colleagues responsible for replying to these applications.

I first asked these colleagues how to proceed, whether an addition of proof of your current residence abroad would make sense or if a new application with the proof of your current residence abroad but under a different header would be better.

Depending on the answerr of the colleagues another way could then be with our contact form plus the proof you already delivered - which is, if I may add, done rather excellent already - adding then the proof of your current residence abroad.

We will keep ypou updated here as soon as possible.

Best Regards,

Gerrit

Hello ​@o2_Gerrit !
Thank you so much for your response! Yes, please do let me know if any additional documentation is required. I received an email from O2 this morning saying my contract has been terminated from 2028. However, that is not what I have been asking about - I want it to be terminated as soon as possible. So, yes please let me know. thank you so much once again! 

​@RukSustr Via our colleagues checking the cancellations for moving abroad a cancellation before the end of the running time of the contract is not possible, as the move happened before the beginning of the current running time.

I then suggest to ask for an early termination for the reasons you already stated in your letter, but sending the letter with proof of de-registration in Germany and current registration abroad via our contact form.

And then you can upload the documents here: and copy the letter in German language into the field above:

Best Regards,

Gerrit