Locked SIM-card. PIN and PUK don't work

Forum|Forum|5 years ago
August 30, 2020
4 Antworten
1483 Aufrufe

Rus9519
Besucher:in

Hello.
I have a problem with my SIM-card. The problem is that my SIM-card is currently locked, and I do not know why. I was abroad for the last three weeks and I did not use the SIM-card. Today I inserted it. For unlocking the phone PIN is required, I entered right PIN (I checked PIN on the site in my O2 and I have original plastic card which contained my SIM-card) three times, and it was written that it is wrong. Now it is required PUK to unlock. I entered right PUK, then I changed PIN (because the phone requires to change PIN), but nothing happened, the SIM-card is still locked. What can I do in that situation?

edit o2_Tobias: moved to English community: mobile

Lösung von o2_Tobias

Hi @Rus9519,

nice that you contact us here again in our English community. I regret that your PIN and your PUK do not seem to work.

Please use this link in order to order a new exchange SIM-card for you: http://g.o2.de/sim-bestellen

With the new sim-card, you will receive also a new PIN and PUK.

Loving greetings,

Tobias

o2_Tobias
Lösung
Forum|Forum|5 years ago
August 31, 2020