Missing Ident-Code for Order

Is it about prepaid?

yes, can you help?

Activate the SIM there; https://sim-aktivieren.o2online.de/

you will be automatically guided to an identification method during the subsequent steps.

thanks, but I don’t have sim/esim number yet, i was stuck at this page

Wait for the SIM card to be shipped.

no, what i applied is esim

The QR code is sent by letter.

I didn’t receive the letter yet, is there another way to know my identity Code ?

 By the way I registered my account in April, and i forgot to finish it, I think I have to provide my id to pass the verification, but first I have to get the iDNow know who I am

No, that’s not possible without the SIM card number.

Or how can I delete my account, and register again ?  I don’t want to wait for the letter anymore

Once again, registration and identification are not possible without the SIM card number; deleting the account won't help either.

Hello ​@SteveChan ,
welcome to our o2 Community 😀
Unfortunately, we don’t have access to your details here in the community, as you’re not yet a customer. 
Please ring the Prepaid Helpline 0176 88 85 52 82  (Mon–Fri 7 am–8 pm, Sat 10 am–6 pm, weekdays) directly so that our team can assist you further.
Kind regards, 
Solveig