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Contract optimization for long-term customer (since 2020)

  • February 13, 2026
  • 2 Antworten
  • 6 Aufrufe

Hello O2 Team,

​I have been an O2 customer since Jan 2020 (Mobile) and Nov 2022 (Home Internet). I am currently paying €24 for my Mobile M Boost plan.

​I want to switch to the Unlimited on Demand plan for the €19.99 Kombi-Vorteil price. It is very important that my existing free Multicards from my current Boost plan remain free (€0.00).

​Although my contract technically runs until 2027, I would like to move to this modern offer now given the upcoming 2026 price changes. Could a moderator please send me a personalized offer for this via email?

​Thank you!

2 Antworten

o2_Solveig
  • Moderatorin
  • February 15, 2026

Hello ​@Omy_Khan ,
welcoem to our o2 Community 😀
I'm delighted that you want to extend your contract. 
A combination discount is only possible if there are at least two contracts under one customer number. 
One of the contracts then receives a combination discount. 
The second contract is the combination discount provider. 
This second contract may then receive a different discount. 
There is generally no longer a boost option with our new contracts. 
With unlimited contracts, the Connect option (up to 10 cards in addition to the main card) cannot be booked either.
You can only book up to two additional multi-cards for the tariff, which then cost an extra 10 EUR per card per month. 
Shall we take a look at what we can offer you for the o2 unlimited on demand tariff anyway? 
Kind regards, 
Solveig 


  • Autor
  • Besucher:in
  • February 15, 2026

Hello Solveig,

​Thank you for the quick response!

​Regarding the combination discount: I have both my Mobile (M Boost) and my Home Internet contracts under the same customer number, so I believe the Kombivorteil should apply.

​Regarding the Multicards: I rely on my existing free cards. If the 'Unlimited on Demand' plan charges €10 per card, the total cost becomes too high.

​Before we decide, could you please send me two personalized offers via email so I can compare them?

​Unlimited on Demand with the Kombivorteil.

​O2 Mobile XL (300 GB+) with the Kombivorteil. (I understand this plan might still support the Connect Option for free Multicards—please check if this is possible).

​Please ensure the offers include the maximum possible loyalty discounts since I have been a customer since 2020.

​Thank you!"