Battery problem of my XPLORA X6 watch

Moin Moin,

the Gewährleistung runs 2 years. 

For the first 12 months, it's assumed the defect existed when the product was purchased, and you'll usually receive a free repair.

From the 13th to the 24th month, you'll need to provide an expert report proving the defect was present at the time of purchase.

You should check if the manufacturer offers a warranty (Garantie) that covers battery defects.

I found a Service for changing the batterie, about 51€.

Good morning ​@Jiayuan 🙂

Welcome to our community. Thank you for reaching out to us with your issue regarding the watch.

It’s very frustrating that you’re having a problem with the battery. schluej has already provided you with some information about this. Have you been able to contact the manufacturer yet? Have you made any progress regarding a repair or replacement of the battery?

Hi Kathi, 

Thanks for your reply. I am not sure if I need to contact the manufactory because I buy the watch via O2 online with a contract of prepay + monthly payment model. I am even not sure if I go to any O2 store, I would have support from them, because I might be told that this is sold online.

That is why I am here. I am looking for a solution whether O2 would be helpful to repair or replace my watch. 

Thanks,

Jiayuan

Hello ​@Jiayuan,

as schluej wrote, after the first 12 months a repair is subject to a fee unless a certified expert opinion on the watch for your kids testifies that the damage existed from the beginning.

In this article on a Explora Watch that needed repair you can translate and read more about this.

Best Regards,

Gerrit