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representative lied

  • April 4, 2026
  • 5 Antworten
  • 35 Aufrufe
H
Besucher:in

In February an O2 representative called me to say I wasn’t using all my data and they suggest I go down to a cheaper plan. Wow, how nice I thought. They said it would be 5 euros cheaper and they just needed a verbal confirmation after they said the same thing in German. Well come to find out it was NOT the same thing in German. They lied and added a whole additional plan to my existing plan. Thankfully O2 canceled the contact but 20 euros was still taken from me. Because that representative lied, I consider this stealing. I want a refund. This is absolutely disgusting business practices. If this is not fixed then when my contract ends I am heavily considering switching providers. I hope O2 will refund me and not take advantage of language differences ever again. Shame 

 

o2_Giulia, 04.04.2026, 14:03: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu  English O₂ Community: Mobile

    5 Antworten

    Bumer
    Legende
    • BumerLegende
    • April 4, 2026

    Contact customer support via chat; they'll give you a good answer.

    https://www.o2.de/kundenservice-chat

    Use the link with the Edge browser!

    For the future, opt out of all advertising consent in your My o2 account, and you won't receive these calls anymore.

     

      o2_Giulia
      • o2_GiuliaModeratorin
      • Moderatorin
      • April 4, 2026

      Hello ​@HannahVIP,

      welcome to our o2 community 😀

      I'm sorry if the information provided during this call differed from what was subsequently implemented. I sincerely apologize for the inconvenience.

      Didn't you receive any documents for the new contract after the call? Generally, the contract could have been easily canceled by submitting a revocation within 14 days.

      If you no longer wish to receive calls from our sales team, you can deactivate your consent directly here: https://www.o2.de/meine-daten/datennutzung

      Our customer service team has already forwarded your case to the relevant department for review. You will be informed again shortly. 

      Best regards

      Giulia

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        H
        Besucher:in
        • HannahVIP
        • Autor
        • Besucher:in
        • April 4, 2026

        Hi Guila,

         

        I didn’t know about this additional contract until I received my bill yesterday. I received nothing in the mail. Perhaps an email was sent but I receive so much spam from o2 it’s possible it was lost in the mix. I called O2 today and was told the contact would be cancelled but I would have to go through other channels to get a refund. In what universe would a single person want two phone contacts?! Why would O2 do this?! I want the 20 euros refunded or else I will forever consider this deception and stealing. 

        bs0
        Legende
        Forum|alt.badge.img+46
        • bs0Legende
        • Legende
        • April 4, 2026

        There are a lot of people who need and have more than one contract, so that is not at all unusual.

        Nobody here can decide about a refund. You will need to wait until the respective department has processed your request and sends you a reply.

        In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
          o2_Giulia
          • o2_GiuliaModeratorin
          • Moderatorin
          • April 5, 2026

          Hello ​@HannahVIP,

          I sincerely apologize for all the trouble and inconvenience. Unfortunately, I must ask for your patience over the holidays.

          We are already in contact with the relevant department and I will inform you as soon as I receive more information regarding the deactivation and a possible refund for the unwanted contract.

          I'll get back to you as soon as possible and wish you a happy Easter.

          Best regards

          Giulia

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