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Failed Direct Debit – Request for Payment Instructions

  • March 24, 2026
  • 2 Antworten
  • 17 Aufrufe
A
Besucher:in

Hello,  

I had a payment scheduled for my contract, but unfortunately there were not enough funds on my bank account at that moment, so the direct debit failed.  

I noticed that the amount was first charged and then returned. I would now like to settle the outstanding payment as soon as possible.  

Could you please let me know how I can pay the amount again? Also, I would like to make sure that the direct debit (Lastschrift) remains active for future payments.  

Thank you in advance for your help.  

Kind regards

Edit o2_Kathi 24.03.26 Moved from the section o2 Mobilfunk to English o2 Community

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • March 24, 2026

    For a bank transfer, please use the following bank details and always include your customer number in the payment reference:

    Telefónica Germany GmbH & Co. OHG
    Bank: HypoVereinsbank AG Munich
    BIC/SWIFT: HYVEDEMMXXX
    IBAN: DE16 7002 0270 0005 7131 53

    Your direct debit authorization remains valid and will be collected again next time.

      o2_Kathi
      • o2_KathiModeratorin
      • Moderatorin
      • March 24, 2026

      Good morning ​@Andryha03062002.

      Welcome to our community 🤗 We’re glad you reached out with your question about payment.

      Bumer was kind enough to provide you with our bank details for a wire transfer.

      If you have any further questions or concerns, please let us know.

      Kind regards

      Kathi

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