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Refund on automatic purchase of a package

  • April 8, 2025
  • 7 Antworten
  • 39 Aufrufe
H
Besucher:in

Hi, due to an unforseen mistake, a package was automatically renewed. I am roaming now and not using any of it. Can i cancel the purchase and get an refund on it?

edit o2_Manga: verschoben von Mobilfunk: Rechnung zu Englisch: Mobilfunk&Tarife

Lösung von o2_Gerrit

Hello ​@hafiz.chem,

I checked for your number, the pack has been cancelled today and its fee will be refunded 🙂

Best Regards,

Gerrit

7 Antworten

Bumer
Legende
  • BumerLegende
  • April 8, 2025

revoke the unwanted packing booking.

widerruf@cc.o2online.de 

o2_Solveig
H
Besucher:in
  • hafiz.chem
  • Autor
  • Besucher:in
  • April 9, 2025

I didn’t understand. Do i have to send an email to the provided email or what is the next step?

Bumer
Legende
  • BumerLegende
  • April 9, 2025

Exactly, write an email to this address.

o2_Solveig
o2_Solveig
  • o2_SolveigModeratorin
  • Moderatorin
  • April 11, 2025

Hello ​@hafiz.chem ,
welcome to our o2 Community 😀
Did you follow Bumer's tip and cancel the pack by e-mail? 
Kind regards, 
Solveig 

O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
H
Besucher:in
  • hafiz.chem
  • Autor
  • Besucher:in
  • April 11, 2025

Yes, I did. they didn’t check or replied to the email yet.

Bumer
Legende
  • BumerLegende
  • April 11, 2025

This will take a little while.

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • Lösung
  • April 15, 2025

Hello ​@hafiz.chem,

I checked for your number, the pack has been cancelled today and its fee will be refunded 🙂

Best Regards,

Gerrit

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