Internet problem

https://www.o2online.de/kontakt/

Hello ​@Titele,

that is very unfortunate, that the switch from cable to DSL Technology takes so long and that the technician did not happent to activate your internet.

Could you already contact us for a new try to activate your internet?

Best Regards,

Gerrit

Good day. We called the given numbers, they still have the knowledge to lie that they came and didn't find her at home, so what company would you beg her like this. How can you trust such a company.
I was always at home and waited for a call when the gentlemen from O 2 would call and say that they had already arrived to activate the internet.
I took three days off from work, who will pay me for those days?
Why is it not connecting, I can say, because for half a year free internet was advertised, after half a year the gentlemen from O 2 would come and fix it, internet,
People are being deceived and completely lying.

What kind of DSL Router are you using?

If you connect the router to the phone socked, is the DSL LED blinking or is it always on?

Hi ​@Titele ,

you mentioned in a different conversation that you connection of choice is via cable. Did you have fix appointment with the technicians? Every appointment should end with some kind of message; Was our Hotline able to figure out why the technicians didn’t show up? Sorry to hear, that you haven’t been able to use the contract, yet!

Best regards

What is the Power Cable LED doing?

Hello ​@Titele ,
I am very sorry that the contract has not yet been activated. 
I saw that you originally wanted a cable contract, but that this was not possible at your address. 
The contract will now be terminated on 22.04.2025. 
A new DSL contract has been taken out. 
Several appointments with the technician failed.
Please call the hotline again and make a new appointment. 
Our English-speaking postpaid and landline support for you: 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).
Kind regards, 
Solveig 

Good day,
I sent a letter to your office, because I refused your internet, I don't need it, no one asked to make a new contract,.
It's enough that I've been without internet for six months.
As for the cable, you need to send normal technicians to figure out what the problem is. I can see the TV and the cable is damaged, where do you see the logic. Thank you, I really don't need your internet. When the free use ends, then you will be able to connect. Thank you and tell others that your company will bypass you.

Hello ​@Titele,

I am sorry to hear the issues you had with your internet connection. If you alredy sent a cancelation of I am sure you will recieve further information soon. Or maybe you already recieved an answer?

Feel free to contact as if you have any further questions.

Regards,
Lars