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  • January 7, 2021
  • 4 Antworten
  • 95 Aufrufe
K
Besucher:in

Hello,I’m living in germany but I don’t know german language because of this I’m having communication problem.I couldn’t pay my two bills because of corona.now I deposited money to my bank account I wanted to pay all three months but o2 didn’t took the money. Normally the money should be withdrawn on 04.01.2021 but it didn’t happen.How can I pay right now?

 

edit o2_Vivian: Mobilfunkvertrag → o2 English Community

 

Lösung von o2_Kurt

Hi @Kalamara ,

 

@bs0 described it correctly :hugging:

If possible, contact us via phone to clarify the situation of your accounts with our billing department.

 

Have a nice week!

 

Viele Grüße,

Kurt

    4 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • January 7, 2021

    Don’t post your telephone number in a public form!

    The bank account details are on the invoice.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    K
    K
    Besucher:in
    • Kalamara
    • Autor
    • Besucher:in
    • January 7, 2021

    previously money was automatically debited from the bank account,but I couldn't deposit money in my account because of quarantine.I couldn't pay 2 bills,I wanted to pay 3 bills together but the money was not withdrawn.withdrawal date was 3 days ago

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • January 7, 2021

    If money could not be debited from your account you will need to pay the outstanding amount by bank transfer. Then, the following month, the direct debit should resume.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • Lösung
    • January 16, 2021

    Hi @Kalamara ,

     

    @bs0 described it correctly :hugging:

    If possible, contact us via phone to clarify the situation of your accounts with our billing department.

     

    Have a nice week!

     

    Viele Grüße,

    Kurt

    Signatur :)
    K
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