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Mobile bill after contract cancellation

  • November 19, 2020
  • 6 Antworten
  • 145 Aufrufe
A
Besucher:in

Hi,

I’ve cancelled by O2 Mobile contract. But I didn’t download my last three months bill due to stuck in vacation (due to corona lockdown). But when I’m trying log-in into mein o2 to download the bill, its not working. Normally it should work for 90 days.

 

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Lösung von o2_Tobias

Hi @Agsankar, 

 

thanks for your reply. 

 

Before I am able to send the needed invoices to you, I just need some more data from you. Therefore, you have just got a private message from me from @o2_Support. Please reply there to my request. 

 

Thanks a lot. 

 

Loving greetings,

Tobias

6 Antworten

o2_Manga
  • o2_MangaModeratorin
  • November 25, 2020

Hi @Agsankar 

 

welcome to our community. :relaxed:

Unfortunately the download after contract cancellation is default at the moment. If you agree and the contact address is still valid we are able to send you the desired invoices by mail.

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
A
A
Besucher:in
  • Agsankar
  • Autor
  • Besucher:in
  • November 26, 2020

Hi O2_Manga,

Thanks for the answer. To whom I’ve to communicate my contact address and contract number.

 

o2_Andrea
  • o2_AndreaTeam
  • Team
  • December 2, 2020

Dear @Agsankar ,

 

the contact address ist still the same or has it changed?

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
A
Besucher:in
  • Agsankar
  • Autor
  • Besucher:in
  • December 9, 2020

Contact address is still same.

o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • December 15, 2020

Hi @Agsankar, 

 

thanks for your reply. 

 

Before I am able to send the needed invoices to you, I just need some more data from you. Therefore, you have just got a private message from me from @o2_Support. Please reply there to my request. 

 

Thanks a lot. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias
  • o2_TobiasTeam
  • January 18, 2021

Hi @Agsankar, 

 

until now, I did not receive any message under @o2_Support from you. 

 

Could you already clarify your issue concerning the missing invoices in another way?

 

If you need any further support, please let me know. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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