Warum O2
Warenkorb
 Service
Gelöst

Can't access contract extension on Mein O2

  • 11 January 2021
  • 1 Antwort
  • 28 Aufrufe
J
Rang

I’ve been trying to access the contract extension section on Mein O2 app and web with no luck. Why is this happening?

Thank you for your help.

icon

Lösung von o2_Manga 19 January 2021, 16:05

Zur Antwort springen

1 Antwort

o2_Manga

Hi @juankebork,

 

as far as there is an open amount in one of your customer accounts there are no online offer available. If your account is balanced then please check the period of the contract. An exention is possible seven month in advance. DSL contracts can’t be prolonged online therefore you will have to ask the customer service for assistance.

Greetings

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica