I can fully understand your situation since I was in exact same situation for about 2 weeks. This makes working from home and attending meeting very very difficult. Couple of times, I even had to use another temporary solution from a different provider. Fortunately for me, after couple of attempt and a long wait of 18 minutes while listening to all annoying automated voices, someone picked-up my call yesterday and opened a ticket for me. So, I would also suggest you not to give up and don’t hang up until the issue is reported.
I really do not understand why does O2 insists on calling the hotline instead of allowing customers to simply report the issues by email or by using some kind of online contact form. I am glad that I didn’t opt for a 2 year contact with them and instead chose contract-less option with just 1 month notice.
I hope that your issue is resolved soon. Good luck!
Hello
in my answer to your other posting I offered several possibilities to get in touch with our technical DS ldepartement. Were you already able to reach them? Is this issue maybe already solved? :-)
regards,
Lars
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