How to sue o2 ?

Well it is not my company's fault if I have Internet problems. It is O2's problem as the contract is unlimited 24/7 internet connection so if it's possible to sue them I would do that even if it will cost me 

It is not your company's fault but it is their responsibility to ensure you can work so they would have to provide an alternative. You do not have a business account with o2 so would not be able to claim for anything relating to your work.

But as per the German law internet is essential for daily life, even if I don't work from home plus I dont have to have a business contract to have a good Internet 

This is a contract issue. If the contract is not performed then you have a right to terminate it early, but you need to give the provider a reasonable period of time to fix a problem. For broadband that is generally considered to be 21 days. You can if course ask for a reduction in the line rental for the time the connection was not working properly.

I can’t hear that whining anymore!

Get your dsl fixed with calling Tel:0800 52 51 37 8 Kostenfrei 

or do what bso told you, send a 21 day notice for getting it fixed, else you cancel the contract. 
 

‘Which router do u use?

!'

How can I send the notice

By post, recorded delivery.

@SaryFZ Hope you don’t use VPN and an o2 Router. Two planets collide. 😗 What exactly router you use?

Im using the normal homebox router from O2 but that is not the problem as O2 confirmed on the phone that the disconnections are from their side 

Hi @SaryFZ 

Welcome to our o2 Community. 

In this case our colleague would take further action, for example arrange a technician appointment or to sent you a new router.

Where anything of these options discussed with you? 

Best Matze 

They didnt offer me to send any technician can I request this here through you or I should call ?

@SaryFZ A Call is better the better option, it is easier to terminate  a technician appointment via phone. 

Best Regards Matze 

exactly, o2 cannot guarantee people essential rights, in Berlin Mitte, I don’t even want to know how bad the internet works somewhere else. o2 internet is so bad it should be free.

Every time there’s a problem either with LTE, DSL no matter how you do it they say they are fixing it but never do or if they do it breaks somewhere else.

Hello @adilette,

I already answered one of your posts in another thread. If you encounter issues with your mobile LTE connection I recommend to open a new thread so we can have a look into this :-)

regards,

Lars

I was around Philharmonie in Berlin Mitte the other day and only Edge was available. I will check the cover map.