I have tried to call numerous times. I have not reached anyone on the phone line. I have went to o2 shops and blatant answers you have to call hotline…
I have this issue since more than six months where internet keeps disconnecting back to back sometimes for several hours making it impossible to do anything that requires a basic, stable, reliable and healthy internet connection (ie. watching a video, stream even playing games. Most basic stuff. Not to mention when you have to work from home what kind of headache this brings)
it is not about my wiring in house. I log in to modem interface (fritzbox 7490) and there i can see the disconnection is from the main street hub, the hub doesnt have the internet up otself when this disconnections happen. Not between my devices and modem or not even between my modem and street hub (which is also a problem i had in the past). The internet goes off all of a sudden, modem tries to synchronize for 3-5 minutes. Internet comes for a while and drops out again to repeat the same...
this is my last resort to get some kind of help and resolve this CONSTANT problem before i terminate my contract really soon.
i have o2dsl with 50mbps. I am in berlin.
