Since last two weeks, I am experiencing very unstable internet connection in area 22609. Internet works for couple of minutes and the connection is broken. This keeps happening in loop throughout the day/night. I haven't been able to reach the o2 'hotline' yet. Anyone else facing similar issue with dsl connection?
Edit o2_Larissa: transfered to English o2 Community: Broadband / DSL
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Moin Moin,
you should call the Kundenbetreuung!
Don’t hang up after U hear the “Bitte installieren Sie die App” message.
U will be connected to an employer after this message!
Thanks buddy. After a couple of attempts and some patience, I was able to talk to a helpful human and he has filed a ticket for my issue.
There was no “Bitte installieren Sie die App” message though. But I had to listen to every single term of data schutz for about 8 minutes.
So, the problem was resolved on 11th January and I have exact the same problem again since yesterday, 17th January. How pathetic it could be!
@Sushg what kind of router you exactly use?
The router is: o2 HomeBox 6441
@Sushg Oh. Lovely black hole o2 homebox where a customer can’t look his line quality. Question: Did you have more than one TAE connector boxes in your room? And the DSL led flashing than you have the problems?
The DSL and WLAN both leds are green at the moment (that’s why I am able to reply here )
But most of the time DSL led is green, but WLAN led is not. And then I see ‘Connected, No Internet’ message on PC or Handy.
Answer to first question- No, I don’t have any other TAE connector box in my house.
@Sushg Hmm. Did the employee see dsl sync problems than you raise your ticket last week? In the moment I don’t know if you have line or WiFi problems. By the way. The WiFi is from the o2 homebox not good in some situations.
To be honest, I wasn’t given any explanation about what was causing the connection problem. Last time, I just received an email notification (3 days after filing the ticket) that the issue has been resolved. There wasn’t any additional information.
Thanks a lot for your replies/suggestions.
@Sushg Only one idea. Can you give your 2.4 GHz and 5 GHz Wifi different names and investigate if problems return? But I give my idea only a little chance.
It didn’t occur to me before, but it could be because of the interference from other tenants of building using same default (2.4 GHz) frequency. I will try switching to 5 GHz. But first of all, I need to search for the router password so that I cane change the settings.
Do you have any hints on how to change the frequency without login-in to o2 box’s web site (http://192.168.1.1/index.htm)?
Found it from Device Manager in Windows PC
If you have a network cable lying around, that would be the easiest way of testing whether it is an issue with the WIFI or not. If you have one: Connect it and disable the wifi at the pc/laptop. Let us know whether the issue persists with the network cable connected and wifi off.
Hi @Sushg,
how does it look? Have the tips from @jusc and @Joe Doe helped you?
Kind Regards, Larissa
Hello,
My DSL has been dropping connection every 10 minutes since last night. Please have your DSL Central Exchange - Broadcom 12.4.20 checked.
Thanks, Partha
Error counter attached:
@Partha When did you make the screenshot?The first 15 minutes after a dsl resync the high values at the DTU errors are normal.
Hello Joe,
The connection is not lasting more than 30 minutes on average today. What is the issue?
Thanks, Partha
@Partha Can you post the complete Screen from Internet/DSL Information/DSL?
But i'm afraid you'll have to report o2 a problem with your line tomorrow.
@Joe Doe today DSL connection has been stable since morning. I guess If there were any problem with the line (noisy line) then the DSL would always be unstable and not stable on some days e and unstable on other days.
What else be the cause of the problem apart from faulty line?
I have changed my router - earlier I was using O2 supplied router and now I am using Fritzbox. Almost every day, once every three hours there is connectivity loss. But yesterday it was really worse.
@Partha Please raise a technical ticket.
Hello @Partha,
how does it look like now? Is everything still working as it should? If not, please consider opening a trouble ticket with our technical departement.
Regards,
Lars
Hello @Lars,
I created a ticket with number XXXXXXXXXX which has been closed without solving the problem. I spoke with the DSL technical support some two weeks ago and they asked me to do the factory reset of the modem. In the meanwhile I found that there has been an update to FrizOs and I have installed the latest FrizOs 7.27 10 days ago but even that has not solved the problem. I am unable to get further help from the DSL technical support as they don’t speak English.
I think there is some underlying issue in the wiring or the O2 equipment which has been causing this instability for the pass six months.
Please have it investigated and resolve the issue at the earliest.
Many thanks! Partha
Edit o2_Lars: Please never post any personal information in a public forum.
Hi @Partha
Just a brief update for you:
Our colleagues from technical department are still investigating the incident.
They will get back to you via text message as soon as there are any news regarding your trouble ticket.
Best Regards.
Matze
Hi @Matze
The issue is still not resolved. Many times, during critical work related zoom calls the internet drops calls very frequently ( ~5-10 minute intervals). This needs to be fixed urgently.
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