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English O₂ Community: Broadband & Landline

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1964 Themen
Joe Doe
Star
Joe DoeStar
veröffentlicht in English O₂ Community: Broadband & Landline
Configuring a Fritz!Box for o2 DSL and change the system language to English, Spanish etc.Tutorial

This tutorial intends to help international customers to successfully configurate a Fritz!Box for using it with an o2 (V)DSL connection. Important NOTE! Since the firmware version 7.20 got released you can change the system language of a German Fritz!Box to the following options: German, English, Spanish, French, Italian, Dutch and Polish. Unfortunately, changing the system language is only possible after finishing the intitial setup with the setup assistent which is only available in German.The following will explain to you how to do that step by step.First connect the Fritz!Box to the TAE socket using the grey DSL cable. Then power up the Fritz!Box with the included power supply. Now you can connect to the Fritz!Box via LAN cable or WiFi (WPA2 password is located on the bottom of the router). This is done via internet browser by visiting: http://fritz.box. At first you’ll see the start screen of Fritz!. Here you enter the Fritz!Box Kennwort (which you see in the first picture as well

43201
o2_Nicolas
vor 3 Jahren
A
Neuling
Aline GomesNeuling
gefragt in English O₂ Community: Broadband & Landline
I did not receive my router

Hello, I contracted O2 for my home on november 29th, my internet is activated and I still did not receive my router. Everytime I contact the English hotline they give me different information, people hang up the phone, terrible service. Last time someone said that there was a mistake and that they would ship the router ASAP. It’s been 4 days and I still don’t have a tracking number. I need urgent help. thanksEdit o2_Kathi 27.12.24 Moved from the section DSL, Kabel & Glasfaser to English o2 Community: Broadband & Landline

427
A
Neuling
vor 1 Stunde
N
Neuling
naderjlyrNeuling
gefragt in English O₂ Community: Broadband & Landline
haven't receive router equipments

Hello, I hope you are doing well. and Happy New Year! I have submitted a O2 order for o2 Home XXL 1000 Flex order on December 29th, 2024 and I haven't received the router for activating my connection even though the shipment is done. is there any tracking number or a way that I can check where is the router? 

61
o2_Giulia
vor 2 Stunden
Jayanta
Lehrling
JayantaLehrling
gefragt in English O₂ Community: Broadband & Landline
Change of address and moving with DSL possibilities

Dear Service provider o2I am using your DSL and mobile services since almost last 5 years. I am living in a rented apartment in Leinfelden- Echterdingen ( 70771). I am planning to move to Maichingen, Sindelfingen ( 71069 ). What's my options here? Can I keep the same contract and take the DSL with me?I am contacting you very well in advance as my shifting date is the last weekend of March 2025.Kindly advice so that I will not be out of connection after changing my address. Best regards,Jayanta SanyalEdit o2_Antje: Moved from DSL to English Community / 04.01.2025

277
o2_Giulia
vor 3 Stunden
J
Neuling
JobertAlmazarNeuling
gefragt in English O₂ Community: Broadband & Landline
How can I confirm my account?

Hello and good day!  I just want to ask. I ordered 250 L DSL from O2 and upon filling everything up, with the last step (where you enter your email and password), there was an error occurred and Page was actually not working. tried it multiple times but still the same. After that the next day i tried to visit the same url but the page is not available anymore. Ended up making an account for forums/community only (with the same email). FritzBox was already delivered, as well as the Welcome letter. The problem is that I keep on receiving email that I need to confirm my account for SEPA direct debit mandate. whereas upon clicking the button “confirm now” it redirects me to the community/forum page instead.  How can I retrieve my account? for me to be able to check the status of everything especially payment options and etc..Edit o2_Antje: Moved from DSL to English Community / 05.01.2025 

203
J
Neuling
vor 1 Tag
A
Neuling
AndyradcatNeuling
gefragt in English O₂ Community: Broadband & Landline
technician appointment

Hi! The power button of my router is blinking and does not connect to the internet. How can I set up an appointment with a technician? My suspicion is that the cable is not properly connecting.Edit o2_Bianca 07.01.25: Moved from DSL, Kabel & Glasfaser to English o2 Community Broadband&Landline

72
o2_Giulia
vor 1 Tag
G
Neuling
gaby309Neuling
gefragt in English O₂ Community: Broadband & Landline
English customer support

I have not received my Welcome to O2 email with my express activation detailsThe last person that lived in this appartment had an internet connection, and the connection is still working, so i dont need a technician to come to my apartment but i cant find my `Leitungs-ID` because i dont have my `Benutzername`Edit: Moved to our english community, o2 Michi 28.12.2024

538
o2_Giulia
vor 2 Tagen
P
Neuling
PePleNeuling
gefragt in English O₂ Community: Broadband & Landline
Contract cancellation and device return

Hi, Can you please help me, if I did everything correctly? I cancelled my contract, because I moved out from Germany. My contract should end in February 2025, so I followed the steps via meinO2. Could you please check if everything is done correctly? Also I need to return the FritzBox, but I am no longer in DE and I can’t find the address where to return the device. Could you provide that? Thank you,Petra

277
o2_Gerrit
vor 2 Tagen
G
Neuling
Gulshan JanNeuling
gefragt in English O₂ Community: Broadband & Landline
o2 Home Spot 5G poor signal

Hello,I moved to my new apartment unfortunately due to no DSL network IN MY NEW ADDRESS I had to change from DSL to O2 Homespot 5g. For two years I had struggled with poor signal. I tried to change the location and still it doesn’t work. However my contract will end up on 31.01.2025. I called O2 and they suggested me O2 Data xxl. Can someone help me with the better solution. Please note in my address I can only get 16gb.  any help or suggestion would be appreciated.Edit o2_Kathi 29.12.24 Moved from the section o2 Home to English o2 Community: Broadband & Landline

121
o2_Ines
vor 5 Tagen
A
Neuling
AshesXXNeuling
gepostet in English O₂ Community: Broadband & Landline
Cancellation of contract because of worst customer service and delay of the activation

Dear Concerns, I am just fed up with O2 customer service. After 20 days I got an appointment with a technician to activate my dsl connection. I was at home from 12:00 to 16:00 and suddenly this mail came,"Bitte rufen Sie uns anJetzt neuen Aktivierungstermin vereinbarenLieber o2 Kunde, am 05.01.2021 sollte ein von uns beauftragter Techniker Ihren Internet- und Festnetzanschluss installieren. Dieser Termin konnte nach unseren Informationen leider nicht stattfinden. Bitte rufen Sie uns schnellstmöglich unter der Rufnummer 089 78 79 79 400 an, um einen neuen Termin zu vereinbaren. Bitte beachten Sie: Ohne Ihre Rückmeldung können wir den Auftrag leider nicht ausführen, sodass die Aktivierung Ihres Anschlusses nicht möglich ist. Dies entbindet Sie jedoch nicht von Ihrer Zahlungsverpflichtung für den von Ihnen beauftragten Anschluss. Bitte informieren Sie uns auch, wenn Ihr Anschluss bereits funktionieren sollte. Die von uns bei der Deutschen Telekom gemietete Leitung wird ansonsten abgeschal

714
o2_Kathi
vor 6 Tagen
A
Neuling
AleBer182Neuling
gefragt in English O₂ Community: Broadband & Landline
O2 Cable Internet not working after activation date

 I booked O2 cable internet on 18.11.2024, the activation date was 11.12.2024 but today I still have no internet. This is what has happened so far.The router did not arrive before the activation date. As I need the service urgently, I purchased my own router and contacted customer support to provide the CM Mac address, so that I could use my own router. That didn’t work, they said that they had some technical issues and it was not possilble to register the Mac address but at the same time they did not know when their rourter would arrive. After a long wait, the rented O2 router finally arrived, I connected it and I managed to access it through the UI. Everything looks good there for me, but I still have no internet for some reason. This is what I see using the rented O2 router: The overview page indicates it is connected to internet: When I run the diagnose tool, everything is fine but it has no internet access The cable connection looks fine.when I connect to the router (WIFI or LAN c

558
o2_Giulia
vor 8 Tagen
T
Neuling
TabassumNeuling
gefragt in English O₂ Community: Broadband & Landline
Contract cancellation due to moving out

I made an O2 DSL contract in Bonn, Germany. I have moved out to a new apartment which Studierendenwerk Bonn offers. They have their internet connection which is included in my rent.  Now I want to cancel my O2 DSL contract because I cannot shift it to my new apartment.  I tried online cancellation and I also called on helpline and visited O2 counters but they are not listening to me. I am paying without using the internet service. I don’t know how to get rid of this. Can anyone guide me please o2_Giulia, 01.01.2025, 08:58: verschoben von Mein O₂, O₂ Online & E-Mail zu English O₂ Community: Broadband & Landline

202
o2_Giulia
vor 8 Tagen
S
Neuling
sjk91Neuling
gefragt in English O₂ Community: Broadband & Landline
HOME 50 bring back the contract and conditions we agreed upon

After struggling over 2years with constantly slow bandwidth of HomeSpot I switched recently to a new contract for Home DSL getting the offer from o2. After two weeks U got suddenly email with cancellation of my purchase (after everything was confirmed and I was waiting for the installation date). After the cancellation came another email asking for data for scheduling an appointment with technician. I called o2, they said there that they don’t need anything data as they already have if and I should wait for the appointment. I called with them next day due to horrible bandwith. In the call the o2 customer service told me that the is no contract any more. They recreated the contract with same conditions saying there must be been error in the system. after a while I got new date 2weeks later than anticipated in original contract leaving me without internet for 2 weeks. customer service couldn’t do anything and offered this place as only way to reach o2. mit s been really a hustle with thi

637
Joe Doe
Star
vor 9 Tagen
N
Neuling
NikilsssNeuling
gefragt in English O₂ Community: Broadband & Landline
when i will get the solution for my internet

Hi my Internet was activated in 10.12.2024 after I shifted from old address to new one .you guys made me wait like 3 weeks before that I wanted to end my contract .you said I cannot but after I said fine I will shift this Internet to my new address you just made me wait for three weeks after that as well .There is no access .I have been calling you again and again since 11.12 .2024 to know about the issue but you guys cannot reply my one question " what is wrong with my Internet of it is my problem I will do what I need to if it is your problem tell me how long will it take "  O2 is big company in Germany but still you guys failed to satisfy one customer like me.Just to activate the Internet I had to wait three weeks and then also it doesn't work .I am sending you picture of my router and coax connection hoping to get it solved within this Saturday but seriously I have loosed all the hope from o2 side I don't know why I did come to you guys for internet . Please please solve my issue i

4410
o2_Kathi
vor 10 Tagen
T
Neuling
TinayNeuling
gefragt in English O₂ Community: Broadband & Landline
my home wifi gets interrupted for days now and if not, its veeeery slow!

Ok, so I have a wifi box at home from o2. Recently my connection just shuts off, like there’s no connection although it says it does. My sister is working at home and needs the wifi but just suddenly there was no connection. I applied for the 200mbps but I only get the 20-30mbps speed. How unfair that is! Is there any issues about o2 right now!?  o2_Giulia, 13.11.2024, 09:35: verschoben von O₂ Home: Vertrag & Tarife zu English O₂ Community: Broadband & Landline

293
o2_Kathi
vor 10 Tagen
kvelugula
Neuling
kvelugulaNeuling
gefragt in English O₂ Community: Broadband & Landline
Unable to access offers after cancellation

I am unable to access the offers after the cancellation of my DSL Contract. The link generates an error https://www.o2online.de/econtract Is there an alternate link to access the offers? The hotline was also not reachable on Saturday.

272
o2_Kathi
vor 10 Tagen
S
Neuling
sidduNeuling
gefragt in English O₂ Community: Broadband & Landline
Username and password for DSL connection

HelloI have not received my DSL username and password.So could you please send to my email.my o2 DSL connection activated yesterday, but no internet  Edit o2_Sven 08.04.2023/15:40: Moved posts to their own thread

22512
o2_Kathi
vor 10 Tagen
R
Neuling
RickyBRANeuling
gefragt in English O₂ Community: Broadband & Landline
Homespot failing internet

HiI live in Munich (PLZ 81243) and experiencing extremely slow internet or no internet at all for more than a week. Me and my partner work from home and need a stable connection. Please, advise when there might be a fix in the area?We are feeling forced to change Internet provider soon and file a complaint if this continue so we are not charged for cancellation of contract, since O2 is not providing the contracted service.Please, help! We are paying a lot of money not to get service.17.12.2024 o2_Katja: verschoben aus Mobilfunk zu Hause

7510
o2_Gerrit
vor 11 Tagen
S
Neuling
SameerhbagwanNeuling
gefragt in English O₂ Community: Broadband & Landline
Wifi - Getting connected without internet

Wifi - Getting connected without internet. Not getting connected to the internet. Tried switching the device on and off still same result.Edit o2_Kathi 20.12.24 Moved from the section DSL, Kabel & Glasfaser to English o2 Community: Broadband & Landline

324
o2_Giulia
vor 11 Tagen
L
Neuling
LightoNeuling
gefragt in English O₂ Community: Broadband & Landline
just disappointment: O2’s 1000 Mbps cable internet

I am just disappointed. I previously used Vodafone cable internet and was not at all satisfied. I live in Hamburg, Rissen, and frequently experienced internet outages, so I canceled the contract. I hated it so much that I decided never to use any of their products again. I work from home four days a week, and spend at least four hours daily in online meetings, so a stable connection is very important to me. Two months ago, hoping it would solve my problems, I switched to O2’s 1000 Mbps cable internet. Fiber internet isn’t available here yet. Not only do I experience frequent interruptions and get disconnected from meetings since day one, but almost every weekend, I spend nearly half day without internet because of constant outages. Everything in my home, including the dishwasher, is connected to the internet. But I can’t use the internet that I pay for when I need it. This isn’t fair. And, as luck would have it, guess which company O2 uses for cable infrastructure in my area? Vodafone.

1299
o2_Giulia
vor 11 Tagen
S
Neuling
Said988Neuling
gefragt in English O₂ Community: Broadband & Landline
o2 landline activation

Hello, recently I ordered o2 landline internet with cable connection. I received the router and installed it correctly and everything is in order. I want to ask if my activation can be done sooner, because it is scheduled for 2nd january? It can be done remotedly so no need for technician to come. Thans in advance

222
o2_Kathi
vor 12 Tagen
N
Neuling
NikimmNeuling
gefragt in English O₂ Community: Broadband & Landline
my bill doesn’t follow my contract

I made a new contract and beside that the device was so bad (two weeks to get the correct router for example) I got my first Rechnung which is totally different from what I sign for.  I just can’t find who to speak about it. It’s easy not the contract that I have. I feel so frustrated with the service since I start this process with O2. Edit o2_Kathi 18.12.24 Moved from the section o2 Home: Vertrag & Tarife to English o2 Community: Broadband & Landline

629
o2_Kathi
vor 13 Tagen
R
Neuling
rsvNeuling
gefragt in English O₂ Community: Broadband & Landline
ENGLISH O2 cabel internet not activated

However you are and for however reason you ended up here, take a advice:Do not get cable internet from O2 - in special if you moved in recently and don't speak well German. I 've moved some time ago to Germany with very limited German skills since my work is carried in English. I was moved to home office recently due to pandemic  and decided to contract O2 for cable internet. S ince my mobile was from them as well, I thougth I would be valued as costumer. Worst idea ever.My internet was supposed to be activated and working since 21st of April. Not only is not working as I can not even communicated to the technical department of O 2 that is not working. I have been in an ongoing inferno for almost a month now. I reported several times that I was without internet  in the course of almost ONE unbelievable  month. Every single time I'm transferred to the techinical department that some know English but pretend they don't . At the same time, O2 debited from my bank account all the dues. Mea

28926
o2_Kathi
vor 13 Tagen
D
Neuling
Davide1234Neuling
gefragt in English O₂ Community: Broadband & Landline
Does anyone have o2 customer service telephone number?

Does anyone have O2 customer service telephone number? Thanks Edit o2_Kathi 29.12.24 Title adapted for a better overview

708
o2_Lea
vor 14 Tagen
M
Neuling
Meymey1Neuling
gefragt in English O₂ Community: Broadband & Landline
Home internet not working for 3 weeks

I’m having severe internt connection issues since more than 3 weeks. Basically I only have internet 10/15 min a day. I work from home so this is becoming impossible. I have called O2 at least 6 times. Each time they say they will call me back within  48h but they never do. I u understood there was a problem with the line in my neighbourhood but nobody can tell me if and when it will be fixed.  I cant continue like this because I do not know how to work and cannot afford to go to a coworking space, what are my options? Why cant this problem be fixed?

468
o2_Manga
vor 16 Tagen

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