English O₂ Community: Broadband & Landline

Hello,Since last night, I have no internet connection in my apartment. I am using a Fritzbox 6660 cable router.So far I have tried the following without success:Factory reset the router Connected the router with 3 different cable internet outlets in the apartment Used another cable for the routerI am kind of lost as to what else I can do. Below, you can see the logs from the router. Can someone please look into this? It is very important for me to have internet access at home as my job requires me to work from home. Best regards,Aadil

Hi, since saturday my router's got no internet signal completely. I mean I can connect to wifi but there is no internet.. Can someone help me? 

Hello team, So, I will try to be as specific as I can. We have home internet connection problems. Our 2 PCs are connected with ethernet cables and the connection speed is at maximum and working fine. The problem is the Wifi. The wifi is ‘dead’. The download speed is below 1MB/s and its unstable. I do no know what kind of informations I can provide here. My Postal code is 63067, Offenbach am Main. Please let me know thank you. Ich werde also versuchen, so genau wie möglich zu sein. Wir haben Probleme mit der Internetverbindung zu Hause. Unsere 2 PCs sind mit Ethernet-Kabeln verbunden und die Verbindungsgeschwindigkeit ist maximal und funktioniert einwandfrei. Das Problem ist das WLAN. Das WLAN ist „down“. Die Download-Geschwindigkeit liegt unter 1 MB/s und ist instabil. Ich weiß nicht, welche Informationen ich hier geben kann. Meine Postleitzahl ist 63067, Offenbach am Main. Bitte lass es mich wissen danke. 

Helllo, Lat month i moved apartment and I changed the owner of the DSL. The new tenant took over the contract and paid already the change and as far as I know also the month of September. My money was taken from my bank account anyway for the month of September, 30 euros. Why? I asked the bank for a refund because the new tenant has already paid the transfer and the month of September. Please explain, and please make sure I do not pay his invoices anymore as I have a new contract with O" now.  You can find the prof attached, Thanks. regards Edit o2_Bianca: Verschoben von DSL Vertrag&Tarife zu Englisch Broadband/DSL

How to handover my Internet Contract to another person? Becasue i move out from my current appartment. And i want to handover my Internet contract to the new tenant. which kind of documents i should prepare ? And what is the whole process?  Thank you for your answering.Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Hello O2 friends. Since 2 to 3 weeks I noted outage in the internet connection several times a day, sometimes the outage is taking some seconds, but enough to disconnect from my VPN and to shut down the connection against to the servers in the office. But yesterday (06.09.2021) I experienced a large outage that takes more than an hour and since last night the internet quality is really bad (4,8Mbps) as you could see in the screenshot take it today, 07.09.2021, at 08:27hrs:I connect my computer to the router using a ethernet cable in order to avoid the unnecessary handshake to the bad wireless router that I have. It’s real that I have contracted 16Mbps less than 20% of the handshake in the old fashion DSL connection, this means that I have the chance to get a maximum of 12.8Mbps, but never I get more than 10Mbps, that’s why I use my mobile (fro

Hi there! I am moving into a new flat on Nov 1, which has the same O2 internet tariff as my current one (DSL M) already in place. Therefore I would like to cancel my current contract as of 31st Oct.Can you assist me with that?

Hello,SO I need to know my ‘vertragsnummer’ and ‘festnetznummer’when I search all they say is that I can find these on the billbut then this is the only mail I used to get from o2, no other post or rechnungI only know my kundennummer…cannot even register with myo2 becauce I dont know this ‘festnetznummer’(?? I dont even know what that means)  

I've been in Germany for two weeks.  Before coming to Germany, I created an account at O2 to get a router.  However I have problems accessing my account.  When I do it from an Internet browser, I can access the account, but I cannot access any of the sections of my account, as it will always be directed to the forum section.if I Try to access it through the app, I cannot directly access it, since there is always a message saying that there are technical problems.i know the account is working since I got emails related to the Router and activation of the Connection and actually I received my router but I don’t have any access to my account.

I am writing this  regarding the speed of the internet. When I purchased the connection in the starting of 2019, (o2 my Home S Plus) O2 promised me the speed (Datenübertragungsrate 25 MBit/s Download und 2,4 MBit/s Upload). But there was never such speed at my apartment. Max speed was around 12 MB/s for downloading. I have complained about this last time then O2 slightely reduced the fees. Form 15 euro to 11.98 euro. Now when contact renewed, you started fess of around 26.98 euro for internet connection which have a speed of 10MB/s downloading speed. Please have a look in to this matter.Thank you so much for your services.

HelloI have recently taken over a DSL internet contract and a 6741 router from the former tenant.I have reset the router to it’s factory setting, and I want to reconfigure it, but the router never asks about the PIN, user name, or password and after a few seconds that Internet LED blinks in RED, the Info LED turns in RED. When I browse the home page of the router, I see this status info.It seems the router does not forget its former connection setting.I welcome any tip and help to solve this.Thanks.

Hi, this morning the Telekom guy did the connection for my O2 line. I have a tp-link modem, I did all the setup but, I have a good connection (about 55 Mbps) for about 10 minutes, then the speed drops to 0.1 Mbps and I have to restart it to have again the speed like before and then after about 10 minutes again drops and so on. Do you know what might be the problem ? Thanks in advanceBest regardsMat  Edit o2_Giulia: moved to English o2 Community: Broadband/DSL

 Hi! I have a question about installation and activation.My Activation date is 01 September, and i have to install router before this date.Can someone please check is it correct installation? (see photo)Now all i need to do is wait September 01? Thank you! Cable connection: Web interface overview: Edit by o2_Katja: Moved to our English Community

I made a DSL HOME M 19.99 euro combined with FREE M with handy of 14.99 euro to pay 19.99 euro of DSL as it is a discount that you sell to handy clients of O2. After I signed, you sent me 3 times the price that was 29.99 euro, SO WRONG one! I call you 3 times and you told me not to worry that I would have paid 19.99 euro. The 3rd time I called to be sure you hang up the phone. And guess what? I received the invoice and you took 29.99 euro from my bank account. REALLY?I demand you to fix this and give me back my money even if it is 10 euro and fix the contract and be honest as from what I signed up I have to pay every month for 2 years 19.99 euro, THAT IS WHY I DID IT! I also went 3 times to the shop for this and you continued to tell me that I would have paid 19.99 euro., AND now 29.99 euro?  Can you be honest people please? I cannot waste my life running after you. I am very angry!I want to be contacted and to fix this thing. THANKS!

Im trying to sign up for a new plan, but I cannot change the data, it keeps replacing my address with my old address even though I type it over again and again. Seriously, just hire better people to do your website development, it isn’t hard. 

Hi all,I'm having a very odd issue when working from home, using websites and databases that my company is hosting and that I can only access through their office VPN (OpenVPN with SHA protection if that matters).With my new cable router (Fritzbox AVM 6660) the speed to download from those websites/databases is very slow, apparently capped at 60-70 kb/s, which is 5 times slower than normal. The biggest problem is that downloads will most often fail in Chrome, it will just say "network issue". I can however upload data at seemingly normal speeds. I can access any other website or download anything else pretty quickly. I did a few tests and I narrowed the cause down to this new router because using those office websites/databases works perfectly using an old router (Compal CH7485E) or my mobile 4G data.Can you think of anything? This new router is DOCSIS 3.1 and uses DS lite tunnel, not sure if relevant for the problem I'm having? Or could it be something else?

HI!I have left Germany half year ago.I hade a home M internet.I have deleted by letter and sent back the router.about that I have got a conformation.Half year passed,I am still charged with the bill even If i have sent that letter,that I have left the apartment and there is anoter person living there since there with a completely different internet.I am hopeless.I can not reach anybody.Nobody had answered my letters.I did not leave,because I wanted to,but to study in aschool in a different country.What to do?Please SOS help me.Thank You Edit o2_Matze Thread moved to English Broadband

Hi, I had my O2 activation date yesterday, 5th August 2021. They alloted a time slot of 12:00 to 4:00 PM. The technician did not arrive till 6 PM and later, I received an email saying that the technician will not come and that I have to reschedule the appointment. I do not know German and it was already outside of the business hours of the english customer care. With the help of a German-speaking friend, I contacted the German customer care and got him to schedule an appointment for the 6th August form 8:00 AM to 12:00 noon. However, I have not received any official confirmation about the appointment from O2. I waited the entire day yesterday and I still do not know if I will get my internet connection. It is a very frustrating experience. If anyone can help me out, it would be greatly appreciated. Thanks.

Since Saturday I have a problem that my Homespot no longer works and I can no longer get an internet connection via it. The Wlan LED lights up green briefly when i restart it, then goes out completely. I can no longer access o2.spot/192.168.1.1 to log in or change anything, various LAN cables have had no effect, even pressing the reset button had no effect.I hope someone can help me here.thanks  

Hi, I am contacting you regarding my DSL contract. Currently i have left Germany and I have already returned the o2 router device and yet i have not received any confirmation of cancellation. Yet it is still active and the amount is being deducted every month. When i contacted the o2 shop via my friend in germany. They say that my account is not being found even if the details or credentials are provided. Can anyone solve this? O2 services? Please solve this as i do not want any unnecessary deductions from the account.Is there a possibility of refunding the amount as i have already submitted the cancellation form and also the  router. Please solve this as i cannot come back to Germany just to solve this.I would really appreciate if the confirmation and cancellation of the DSL contract can be handled on this platform as early as possible.I look forward to your assistance. Thank you.

internet is not working .. tried the o2 service app .. its not fixed .. trying to call the customer care but no one is picking up ..  Edit o2_Bianca: Verschoben von Router zu English Broadband/DSL

My phone number Edit: Nummer entfernt I moved to a new apartment,  but i am getting message that it is not active. I tried to call the support 4 days now, and no help yet, I am guessing that the port for the new appartment is closed.  Time table for analysis: 28.07 the old account in the old apartment didn't work, but the same account in the new appartment did work 31..07 the old account in the new appartment didn't work anymore  Until now, the new account is not working.  Any help is appreciated.   Thanks Edit: Deleted Number, moved Thread to English DSL - o2_Kurt

2 days ago about noon time my DSL internet was suddenly lost after my 5 months of usage. The WLAN LED keeps blinking on my O2 router. I restart it several times but failed. I tried to use O2 self service App and go through the Problem fix and it said my router is not activated (how is it possible since i have already used for  5 months?). Then the program tried to activate the router but failed at the step of DSL synchronization. Then the APP suggest that i call the Hotline by cell phone but i can never talked to the service guy after trying to wait for 20-30 minutes, Multiple times! Please help asap. Best regards,Edit o2_Lars: Please never post any personal information like for example email addresses.

In almost 1.5 years there is no change or improvement of speed. It's impossible to work from home time to time. Just now the speed is 27mbps. Time to time it reduces to 16. I am paying for 50mbp.I am seriously demanding for a permanent solution .Best regards,Jayanta Sanyal edit o2_Manga: verschoben zu Englisch DSL 

We have a ‘O2 my Home M’ contract for our appartment in Berlin.For the last couple of weeks (read: 2 months), the internet speed is extremely low:Average between 2 and 4 mbps (see screenshot) This is when only 1 device is connected via cable to the router As soon as a second device is used (let’s say my partner uses his mobile phone to browse Instagram) nothing is being loaded Average according to the O2 website should be ‘Normale Download-/Upload-Geschwindigkeit 38/9 MBit/s’So with 1 device connected with cable to router, we get less then 10% of the average speed (3.5 mbps out of an average of 39 mbps if you want to do the math). Due to this, one of us always has to go to the office as it is impossible to both work from home. Called customer service 2 weeks ago, was told that apparently the Home M package was not activated yet and that it would be fixed by the 15th of August: not only wo