Hello,
I moved abroad 10th of January 2022 and followed the instructions given in the following link to cancel my contract:
I.e., I contacted you three months before moving, sent proof of moving abroad (letter from employer + deregistration certificate) and returned my O2 router which I got a confirmation letter that you have received. I was told that my contact would be cancelled but a small fee for deregistration would be imposed which I was okay with. However, it has been over a month since I moved (almost 2) and I am still receiving my regular month bills. I was told my contact would end on January 10th 2022 as I gave appropriate notice, however this seems not to be the case. What more should I do to cancel the contract?
Thank you and best regards.