Our DSL internet has not functioned well since quite a few months now. Last week they sent us a new homebox, but even now the internet light keeps blinking, and the internet is unstable.

I have to attend university classes from home and also work from home. The internet works for 1-2 minutes and then it just goes away for 1 minute or more. Many times I have been thrown out from my zoom meeting, had a frozen screen or not able to hear my colleagues. This is starting to be very annoying and I am receiving complains from my colleagues.

It is a pathetic experience,  because even after getting the new box, the internet does not work. Most of the times my devices get automatically disconnected and says "no internet".

We called the service number multiple times, they just say we will call you back,  but they never do. No idea how to solve this. Please, please help.

Edit o2_Larissa: moved to English o2 Community: Broadband/DSL