no internet and telephone (o2 homebox 6641)

If the DSL indicator light is not permanently green, there is no DSL connection. Logically, without a DSL connection, all services implemented via it, such as Internet and telephony, cannot be used either. Therefore, the Internet control lamp is off in this case. See quick start guide and manual for o2 Homebox 6641. 

@blablup 

the DSL light is always green, but the internet light truns off and there is no internet connection.

it happes several times a day. it takes several mins to get the internet again.

sometimes intenet connection was very instable for few hours.

Hi @Elli1212 

Welcome to our o2 Community.  There is clearly a mailfunction, so best way to solve this is to talk to our tec department  

Did you call our English-speaking postpaid and landline support as schluej suggested? 

Best regards.

Matze 

Hi @o2_Matze  and @schluej ,

I called to the o2 service who is speaking English and got some support.

so far, it look ok. it just passed a hour. I keep watching the stability.

Best Regards,

Elli

Hi @Elli1212 

Thank you for your feedback.  

I am very pleased, that you were able to solve the whole thing with the help of our tec colleagues.

Best Regards Matze