I have taken O2 internet connection 100Mbps at my home and I must say that the internet connection is terrifically unstable. In this time where remote work is prevalent, it becomes very difficult to attend meetings virtually. The connection drops for some time and then comes back again. This happens quite frequently and due to which either you are dropped out of the meeting - WHICH IS VERY ANNOYING!
Frequently, websites like Instagram, Amazon, Facebook are not loaded (the spinning wheel keeps on rotating) and overall the quality of service is not satisfactory at all.
I have installed O2 service (optimizing) software and most of the times when I open the laptop, the software pops up and asks me to optimize the connection since it is not optimized, another indication of the instability of the connection. Please note that all the observations above are taken in the same room where the router is place so that the option of multiple reflections and all are ruled out.
I have contacted O2 customer care - which is again a pain, particularly the English support which closes at 6 pm and it takes forever to connect to a support person. I was suggested to reboot my router and change the Wifi Channel number. Did all of the stuffs but there has been no improvements.
A frequent test of network connection quality is the ping test. Well, for a short period of time ping results are good, but what about the connection quality when tested for a longer duration and stress tests? How frequent are the drops in the connection?
I would like to state that Quality of Service (QoS) is very poor for O2. Today, when we are heavily dependent on internet connection for Home Office and such service is really a pain.
Ironically, my apartment is situated very near to the O2 office building where I can see the O2 tower at Georg Brauchle Ring and pity myself for taking the service of O2 every time the internet connection is unstable.
I urge O2 to look into this matter and help improve my connection.
