@matfior If a change is technically possible, you will be informed by email with the changeover date.  Unfortunately, you did not receive an email.
Have you checked your adress for 250 Mbit over SVDSL? Have you press on the i after the check for the technology?

https://www.o2online.de/e-shop/internet-festnetz

Hello,

yes, no email at all.

I have checked, max speed is 200 Mbit which is fine.

@matfior Ok. Then wait a few days and let an O2 Moderator do it here for you.

@o2_Matze I could use some of your magic here.

Hello @matfior,

welcome to our community

We will be happy to change your plan to o2 My Home XL. Do you have a contract with a minimum duration or is it a Flex-contract?

Please check if we have your current email address

Please see our product information sheets available for download at www.o2.de/dsl-produktinformationsblatt for further details.

Best regards

Giulia

Hello Giulia,

thanks for getting back to me.

My contract has a minimum duration (ends 05.10.2022).

You have my current email address.

Please proceed in changing the plan for me please.

regards,

Matteo

Hello @matfior , 

thank you for your response.

Let us change to private messaging from now on, so we can give you an offer for your DSL tariff.

You will have a message from o2_VVL shortly.

Best regards

Manuela

Edit by o2_Manuela: Beitrag ergänzt

Dear @matfior ,

you received a new private message from me.

Kind regards,

Andrea

Dear @matfior ,

as a self-employed person, you can only switch to an o2 My Office XL, if you want to switch to an o2 My Home XL, we would have to change your customer type from self-employed to private customer, but then you may lose special conditions for self-employed customers that are not available in the private customer segment. If you don't use them anyway, this is not a problem. Would you like to get an offer for an o2 My Office XL or should we change you to a private customer and make you an offer for an o2 My Home XL?

Kind regards,

Andrea

I would like to change to a private customer since I'm not self employed anymore.

Thanks,

Matteo

Dear @matfior ,

I changed the customer type for you and sent you the offer for the o2 My Home XL by email.
If you would like to accept the offer, please confirm the offer on the landing page that I sent you by email, you can look at it very carefully and then confirm it. Only when you have confirmed it there, the order will be executed for you. After 8 days, the order will be automatically deleted if you do not accept it.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt . There you will find all the product details. There you will find all product details listed again (without discounts).

Kind regards,

Andrea

Hi @o2_Andrea ,

sorry to bother again, can you instead change it to My Home L rather than XL?

regards,

Matteo

@o2_Giulia, @o2_Manuela, @o2_Matze 

Dear @matfior ,

I have sent you an new offer for the o2 My home L by email.

If you would like to accept the offer, please confirm the offer on the landing page that I have sent you by email, you can look at it very carefully and then confirm it. Only when you have confirmed it there, the order will be executed for you. After 8 days, the order will be automatically deleted if you do not accept it.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt . There you will find all the product details. There you will find all product details listed again (without discounts).

Kind regrads,

Andrea

Dear @matfior ,

did the offer suit you?

Kind regards,

Andrea

Dear @o2_Andrea ,

it was perfect, thank you!

Matteo

Dear @matfior ,

that sounds good.

Feel free to get back to me with any questions.

Kind regards,

Andrea