English O₂ Community: Broadband & Landline

Hello, I am using O2 DSL connection currently. Will be moving to new house on October 1st, Can you let me know if my current O2 connection/contract can be transferred to new address?I checked this url: https://www.o2online.de/edsl/move/addressthere are 2 options, Bestehende Vertragslaufzeit behalten Neue 24 Monate Vertragslaufzeit abschließenI would like to use option 2 (new contract without moving fee)In such case, How Can I terminate my current connection and get new one in my new address?

I have been using wireless O2 homespot connection as my previous apartment didn't have the required line connection. Now I have moved to a new apartment, just 2 kilometers away from my previous apartment, where DSL connection is feasible. I would like to know how can I change my contract from o2 homespot to the O2 DSL connection.Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Greetings,First of all, thanks for this kind of service, I can see the effort put into answering questions here .I applied for o2 Home M through o2 official website (my second active DSL connection from o2, this one in Berlin).When asked, I selected `6th of December, 2021, 12 - 16h` as my Termin date.However, this seems like a big timeframe (12 to 16, 4 hours). Not that this is a problem for me, but APL-Hausanschluss of my apartment is placed behind a locked door in the kellar, and the Hausverwalt company has the keys is not responsive to requests, and I am not sure if I can make one of their personnel wait for 4 hours with me. (seriously troublesome company, and all the neighbors avoid contacting them to not wreck their nerves)Thus, I wonder if I can narrow down the timeframe, like between 12 to 13 h, or 15 to 16 h.My o2 username is also `u

Hello,So today the 2nd time Telekom Technician came by. (most probably the Lines man) and no internet connection still.It’s already been a month since my order but 2 weeks since the last Telekom Visit. Theoratically it would have been instant with the Line-ID.Every time I speak I tell them they don’t need to send a Telekom Technician I have my line-id ready. (Cause the DSL Connection display’s it right away as soon as router is connected). They keep asking the Port Number.The line-man comes says nothing comes up (of course nothing will come up the line is already connected). But none of them have really bothered to check the DSL TAE at home but keep checking the APLs.        

Hello!!  I have a 6660 router and the internet should be activated at 03.11.2021.. The problem is that the green light at power/cable keeps blinking and i have no internet. I checked the cable and everything is ok. I keep calling the hotline since 03.11 but no one answer.Can i have a answer at least what should i do?! Thank you edit o2_Tobias: moved from English Community (mobile) to English Community (DSL)

Hi! Looking for some help.I recently moved apartments and had my DSL connection updated.The technician came today but while our router is up and running we’re not getting any internet connection. The Power/DSL light is greenThe WLAN light is greenInfo is red. I’ve tried different devices and none of them are working.I tried unplugging and plugging in my router and that didn’t work.The only instructions I see online is for a hard reset but I’m worried I’m not sure what that means for me to reset the router to factory settings.

Good morning, I have moved this month to a new address.By the end of September I called the client service to move my internet connection (DSL) with O2 but I was told that O2 could not provide DSL connection on my new address and then I could terminate my contract by sending a copy of my new flat contract to “Telefónica Germany GmbH & Co. OHG Kundenbetreuug 90345 Nürnberg”.After two weeks I find out on my personal profile that my termination has been approved for August of 2022 ¿? I called again customer service and I was told to resend again my new flat contract that it should be accepted for terminating the contract ASAP.I did it the last 20th of October and still I have no answer from your side. What can I do? Thanks

Other than fronm the Portal, where or how else can I access my SIP data (SIP username & SIP Password)?On my Portal, theis grayed out. And all tell me thats wheere I should find my data. PS, I also did not receive the data with the Welcome letter!I have called the support more than 10 times, I have been forwarded from one person to the other un unfortunately at the end, someone puts me on hold just hangs up.  

Everyday once a day my O2 router is gonna restart alone and change the IP. Is getting really annoying , is there a way to stop it? Or if i change the router is gonna stop? i have a fritzbox 7490 is it possible to use it and solve the restart problem.

Hi there,I placed an order last Friday for flex cable internet. I received two emails afterwards. The first containing a link to confirm my email address. This link did not work when I clicked it. The second contained an order reference number and a link to check order status. However the given order reference number does not fit in the box on the order status page. Basically I am wondering what my order status is and if my order has been confirmed? Thanks in advance.

Hi, thank you in advance for reading this, For example, if my contract is ending on the 30th of November, by when exactly should I return the router back to O2? edit o2_Tobias: moved from router & internet to our English Community (DSL)

Hello!!  I have a 6660 router and the internet should be activated at 03.11.2021.. The problem is that the green light at power/cable keeps blinking and i have no internet. I checked the cable and everything is ok. I keep calling the hotline since 03.11 but no one answer.Can i have a answer at least what should i do?! Thank youEdit o2_Larissa: moved to English o2 Community: Mobile

Hi,I have a O2 HomeBox 6641 and I experience that the router somehow is limiting the number of clients that can be connected at once. The number of connection should be around 12. I often have to disconnect a phone or something in order to be able to connect another device.The IP address in the configuration is set from 192.168.1.2 - 192.168.1.250.My question is: is someone else experiencing the same? Is there any hidden configuration limiting the number LAN connections or wifi connections? If so, how can I change it? Regards,Rui

I have subscribed in in September and my activation date was in the 5th of October. The technician came, after he finished his job, he told me that the internet will not work today. It will work in two or three days. I thought the activation date means the day when the internet will work. edit o2_Solveig: verschoben von Router, Software → English o2 Community: Broadband / DSL

Hi! I have the same issue described here: https://hilfe.o2online.de/router-software-internet-telefonie-34/fritzbox-6590-cable-ds-lite-aftr-server-kann-nicht-aufgeloest-werden-574834 https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/ds-lite-internet-connection-failed-reason-for-error-2-aftr-sls-ludw-bsr-telefonica-de-cannot-be-resolved-572854 I don’t speak German at all and i don’t really know what to do.It looks like cable owner in our building is PYUR as well. 

Hello, I have a question regarding cancellation of O2 connection. I have taken monthly contract meaning I can cancel my contract monthly. Now I have shifted to new home which already has the O2 connection. Now I want my old contract to be cancelled and change this house O2 contract to my name. Please could some one throw some light on this topic and do the needful.   Thank you,   Regards, Ravi..

Hello, I have my own Fritzbox 7520 and tomorrow the technician is coming. How do I know if my router works with O2? I’m trying to call O2 but it says my number isn’t recognized while I have a Dutch number and other communication ways aren’t working as well ;(. 

Hello. Coming back home After 1 week holidays, I found my internet connection not working. The internet button of the router was Red and blinking. I restarted and then reset the router several times. After reset, the button info on the router became red. Then going to o2.box website, the Page O2 homebox einrichtung appeared, as in the attached screenshot. Clicking on weiter, in the following Page, I was asked to insert a kennwort. I suppose I Need to create a new password After the reset. however After doing this, always following the rules for password creation, the last screenshot appeared (anmeldung nicht erfolgreich). I tried to use also the old WLAN password on the back of the router or Mein O2 website password. Whatever Is the choice, always the same error message appears. I did not have any possibility to insert the Voip-PiN, as the procedure failed at the kennwort entry. Anyone can suggest what to do? i Need urgently to fix the issue as I Need the WLAN for the home office.

I have signed up for DSL tariff since I came her 6 weeks ago , I was promised an appointment after 3 weeks which is already very long period for a student to stay without internet given that other internet providers promised me that it takes only 2 weeks but I naively went with o2 thinking they have a good service . 3 weeks has passed and on the day of activation no body came at all and I've waited from 8 am in the morning till 6 pm . I also got no messages on that day that the technician wont come in fact i got a confirmation SMS & email . On the following day I called to check what's wrong and the said the technician wrote a note in the end of the day that the appointment didn't just happen . the customer service agent then promised me that ill be getting an appointment after 10 days and then i was sent an email from o2 that the appointment is in fact will be in 15 days. The 15 days has passed and on the promised day the technician called on 11:30 to tell me that something is

Hello :) Yesterday I received the router, today they sent me an email saying that on the 7th I have to install it. But last week they told me that on the 7th a technician would go to install it, does that mean they have changed their mind and the technician will no longer come? before day 7 I can't install it then right? even if it's on my own. Thank you.Alicia.  

Hi there. Recently I’ve applied for o2 home cable connection. Now I have some problems and I would like you to help me.You’ve sent me a package, including the wall connector and the cable. The problem is that such connector is not compatible with my data outlet, see pics below. How can I connect my equipment? Once registered, the o2 web site asked we for MAC address of my device. I mistakenly entered the MAC address of my wi-fi router instead of the modem address. how can i fix it?The technician's visit is scheduled for October 22nd, but I will be on a business trip until noon on October 25th. How can the technician visit time be

I have an appointment for a new connection on 21.10, unfortunately the system automatically added a German prefix to my Italian phone number. The resulting number is incorrect and the technician would not be able to contact me. How can I change the contact number? I tried on the meinO2 web area, but I can’t find a way to do that… Thank you

My phone number in my O2 isn’t correct. I have a Dutch phone number but the system has put the German prefix in front of my number so now it is incorrect. How can I fix this so the technician can call me? I don’t see any option to change it by myself online. 

Hi, I am moving abroad next month and I am trying to avoid as much of the circular bureaucracy that seems to be baked into cancelling contracts here. I have put in my cancellation notice for my DSL and phones, and called the phone line indicated by the website after putting in the online kündigung notice. The person I spoke to wouldn’t accept my verbal confirmation to end my contracts and that I have to send my abmeldung for the termination, but I can’t submit that until right before I leave. Is there anyway to confirm that, yes I do want to end my contract early and avoid a portion the three months of charges for a service that I am not using? I’d like to put in my notice now and preferably pay only two months, since I am trying to give as much notice as possible. I have contract letters and a rental agreement in the US, but the abmeldung is the only thing we are missing from what I can tell form other posts on this forum to cancel for moves abroad. Why must the paperwork be so cir

Hi, I just subscribed to O2 myHome M - LTE/5G package and I was wondering how the payment for the bill can be made. I was wondering if SEPA Direct Debit is automatically activated once I input my IBAN for my bank account. And when does the monthly bill usually come?  I tried registering to Mein O2 app but it requires a mobile phone number with a SMS code activation. Do i need to put the sim card into my phone to go through the registration? Thank you.