Skip to main content
Warum O2
Warenkorb
 Service
Hi

sorry for English . I left Deutschland on 31st June and before that I have sent cancellation letter to Nürnberg address . I have not got confirmation of termination of contract .

my kuden nummer is ending with *7717



Regards

Divya
Hi @Div2019

We just sent you a private message. Please answer the message and after that get back to us here and sent us a short note.

Thank you.

Regards Matze
@Div2019 We still would like to help you. So just answer the private Message we sent you via @o2_Support :-)

Best Matze
Sorry for delay

I have replied for private message @o2_Matze



please have a look

Thanks

Divya
Hello @Div2019,

I had a look into this, it seems to me that my colleagues still need a registration certificate of your present place of residence.

Please be so kind and send this information to us.

I also informed our cancelation departement to have a look into the documents that you already sent us to check if these documents may be enough information to cancel the contract to an earlier date.

Regards,

Lars
@o2_Lars

thanks for looking into this .

i have already posted de registration letter, company transfer letter to new location (Bangalore,India) along with cancellation letter .

please let me know email id to which i can send registration letter to ?



please note : my present place of residence Is my permanent address and it is in Bangalore, India and we won’t have registration letter issued like in Germany. I can provide rental contract only .



Thanks

Divya
Hello @Div2019,

you will find an email address on this page. As far as I can see you already gave us all necessary information but unfortunately there is still no feedback from the cancelation departement.

Regards,

Lars
Hello

@o2_Lars

please let me know as soon as you hear from Cancellation department

Thanks

Divya
Hello @Div2019,

I have good news 🙂 The contract will be deactivated on the 18th of September :-)

Regards,

Lars
Hello @o2_Lars



thats great news indeed :)



thanks for all your help .



Best Regards

Divya

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica