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02 DSL Contract Termination

D
Rang
Hi
sorry for English . I left Deutschland on 31st June and before that I have sent cancellation letter to Nürnberg address . I have not got confirmation of termination of contract .
my kuden nummer is ending with *7717

Regards
Divya
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Lösung von o2_Lars 6 September 2019, 11:46

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9 Antworten

o2_Matze
Hi @Div2019
We just sent you a private message. Please answer the message and after that get back to us here and sent us a short note.
Thank you.
Regards Matze
https://g.o2.de/wcr
o2_Matze
@Div2019 We still would like to help you. So just answer the private Message we sent you via @o2_Support :-)
Best Matze
https://g.o2.de/wcr
D
Rang
Sorry for delay
I have replied for private message @o2_Matze

please have a look
Thanks
Divya
o2_Lars
Hello @Div2019,
I had a look into this, it seems to me that my colleagues still need a registration certificate of your present place of residence.
Please be so kind and send this information to us.
I also informed our cancelation departement to have a look into the documents that you already sent us to check if these documents may be enough information to cancel the contract to an earlier date.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
D
Rang
@o2_Lars
thanks for looking into this .
i have already posted de registration letter, company transfer letter to new location (Bangalore,India) along with cancellation letter .
please let me know email id to which i can send registration letter to ?

please note : my present place of residence Is my permanent address and it is in Bangalore, India and we won’t have registration letter issued like in Germany. I can provide rental contract only .

Thanks
Divya
o2_Lars
Hello @Div2019,
you will find an email address on this page. As far as I can see you already gave us all necessary information but unfortunately there is still no feedback from the cancelation departement.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
D
Rang
Hello
@o2_Lars
please let me know as soon as you hear from Cancellation department
Thanks
Divya
o2_Lars
Hello @Div2019,
I have good news 🙂 The contract will be deactivated on the 18th of September :-)
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
D
Rang
Hello @o2_Lars

thats great news indeed :)

thanks for all your help .

Best Regards
Divya

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