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Hi Community, I am writing this message to O2 team. If O2 team see my message, please recognize that, you have customer suffering.



I've just signed a contract with you on May 6th, 2019, once I've got a confirmation letter and I'm sure you've got it.



From here, I want to describe the story in steps



1) after one week from the day of order, I suddenly get the status anymore, the error that showed when I clicked on the status tab what '' due to technical reason this message for one week)



I was able to login but i was not able to see my new contract status



2) After step1 incident happened a week later suddenly I noticed that, now

I am unable to login (as I can not login)

.. When I called I ended up waiting for long hours



3) After I experienced step 2, I was in a stituion or in sate what to do, I kept

calm. All of a sudden one fine morning I received a message on 28th May saying

that your connection is on 27th May, and you can see the status in

the link (tough the link never worked on the same error message as shown in

step2), now you can start using your device with account id and password, and no technician need to enable your account.

I was connected to the router (I did not

or the HW as I am using my own HW), I did not receive a signal, I was looser

once again.



4) As i do not have any control over anything and i am restricted to

see status from my own account, I kept quit and just waited what further can

happen.





5) Today, all of a sudden, I'm sorry, but I'm sorry, but my account is online now back and left so works.





NOW my question is this it happen to everyone? Or is this common and we have it with us? No one cares or gives minimum respect to customer and customer's time. Getting Broad Band here is very critical.
Hi @SPREDDY,



thanks for your message.



I regret that you had some inconveniences.



I have to admit that this is a procedure that is somehow special: Unfortunately, the activation of your DSL-contract did not work with VDSL up to 25 MBit/s. It was technically rejected.



We had to cancel the DSL-order for you and to order instead the same tarif "o2 my Home S Plus" with up to 16 Mbit/s.



I can understand that you will not be very happy about this message. Unfortunately, we do not have any other solution for you.



I hope that your new DSL-contract will be fine for you as well. You will be informed about the activation date as soon as possible.



Loving greetings,

Tobias
Hello Tobias,

Thanks for the information, and i really appriciate your response



based on your comments from your response ,i understood that, to my apartment 25 Mbit/s speed was not techinically possiable , so you are going to enable 16 Mbit/s now, I am okay with it. 16 Mbit/s is fine for me.



But if i see the new contract which i got on 06/06/2019 its still mentioned as below( '' from contract'')



''Beworbene bzw. maximale Datenübertragungsrate 25

MBit/s Download und 2,4 MBit/s Upload. Minimale Datenübertragungsrate 0,3 MBit/s

Download und 0,7 MBit/s Upload''



Can i know how to understand paying the same tarrif for reduced speed (from 25 Mbit/s to 16 Mbit/s)?



thanks and waiting for the respnse.



with regards:

SPREDDY
Hello @o2_Tobias

Hello Tobias,

Thanks for the information, and i really appriciate your response



based on your comments from your response ,i understood that, to my apartment 25 Mbit/s speed was not techinically possiable , so you are going to enable 16 Mbit/s now, I am okay with it. 16 Mbit/s is fine for me.



But if i see the new contract which i got on 06/06/2019 its still mentioned as below( '' from contract'')



''Beworbene bzw. maximale Datenübertragungsrate 25

MBit/s Download und 2,4 MBit/s Upload. Minimale Datenübertragungsrate 0,3 MBit/s

Download und 0,7 MBit/s Upload''



Can i know how to understand paying the same tarrif for reduced speed (from 25 Mbit/s to 16 Mbit/s)?



thanks and waiting for the respnse.



with regards:

SPREDDY
Hi @SPREDDY,



thanks for your reply.



I checked everything. With the letter that was sent on 6th June 2019 and that includes your username and password, you were informed about the maximum of 16 Mbit/s. In this letter you can read the following:



"Mit Ihrem Produkt o2 my Home S Plus erhalten Sie bis zu 16 Mbit/s im Download und bis zu 2,4 Mbit/s im Upload."



Despite the fact that you only can use technically up to 16 Mbit/s, this does not mean that there is a change in the basic fee of your tariff.



I am happy that you agree to these new contract conditions.



Loving greetings,

Tobias

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